SaaStr

MARCH 18, 2025

They use AI for price discoverability and optimization, with a setup that drives annual retention. The new term “AI application as a service” (AIS) describes companies selling AI-powered applications to mid-market and enterprise customers. Product-led growth (PLG) motion applies well to AI-powered products.

Technical Review 181

Technical Review Artificial Intelligence AI Marketplace as a Service 181

User Pilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. You play a vital role at the intersection of GTM, Product, Design, Data Science, Marketing, and Engineering – reimagining self-service in the age of AI.

Management 52

Management Underperforming Technical Team Scale B2C 52

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. As the lynchpin to customer retention, his history in providing best-in-class customer experience will elevate the customer journey and drive continued ComplySci growth.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

User Pilot

JUNE 2, 2024

AI-driven customer service platform with centralized inbox and ticketing. Self-service customer support. Its goal is to help businesses build more intuitive products to improve user retention. It comes with customer support services that let you communicate with your users in-app or across multiple channels.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be. These are not laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

APRIL 8, 2025

Rudina Seseri, Managing Partner at Glasswing Ventures As founder and Managing Partner of Glasswing Ventures, Rudina leads investments in early-stage AI and Frontier Tech companies, with a particular focus on Enterprise and cybersecurity markets. That’s not going to cut it.

Scale 192

Scale AI Artificial Intelligence Venture Capital 192