User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Stax

APRIL 10, 2025

Question: what’s the best way for your business to get paid while satisfying your customer’s need for varied payment options and convenience? Answer: know the top modes of payment your customers prefer, and ensure you accept them. You will need POS terminals to accept and process in-person card payments.

Payment Methods 88

Payment Methods Payment Services SaaS Payments Payment Solutions 88

User Pilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? This both shortens the sales process and enhances the customer experience.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Neil Patel

DECEMBER 20, 2020

Webcasting can be leveraged for a broad scope of use cases, like lead generation, customer support, internal company communications, and so much more. The host presents and the audience watches without really interacting. But having a successful webcast is reliant on finding the right webcasting service. Let’s dive in.

SaaS Payments 145

SaaS Payments Payment Services Payments Scale 145

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

FEBRUARY 28, 2024

What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. How do they keep customers returning for more? Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

MAY 30, 2024

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. – Who are the customers already doing business with you? Who needs my service?

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Practical Advice on SaaS marketing

APRIL 1, 2020

No matter how much your new solution can enhance efficiency, improve service, reduce risk, or whatever other benefits you're promising, evaluation new software-as-a-service (SaaS) solutions in not an immediate priority. Some companies are also providing leeway to customers on monthly payments.

Payment Solutions 161

Payment Solutions Payment Methods SaaS Payments Payment Services 161

Subscription Flow

AUGUST 6, 2024

In this blog, we will discuss AI customer support integrations such as chatbots and the effect they have on customers and businesses as a whole. What is AI Customer Support? In the SaaS industry AI exists primarily in the form of support chatbots. How Does AI Benefit Subscription Businesses?

Customer Support 52

Customer Support SaaS Payments Artificial Intelligence Payment Solutions 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Point Nine Land

SEPTEMBER 6, 2023

One of the lessons I, along with many other founders and investors, have learned in my roughly 15-year journey in SaaS investing is that most businesses adopt new technologies at a painfully slow pace. ServiceTitan, a leading vertical SaaS for home services, penetrated 1% of its core TAM of 900,000 home services businesses.

AI 119

AI SaaS Payments Payment Solutions Artificial Intelligence 119

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Working with FastSpring support, these issues have been very easy to solve. Here’s why. Now, Stripe offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services Software Review 148

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Almost everyone — 98% of consumers —has a streaming service subscription. 98% of consumers have a streaming service subscription.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Primary onboarding flows should be short and focused on training customers in basic functionality. Fasten your seatbelts and let’s get right to it!

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

User Pilot

JANUARY 27, 2023

However, it would be naive to expect customers to part with their hard-earned cash without first trying out the product. As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates?

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

FastSpring

NOVEMBER 16, 2023

In case you missed it, our recent 2023 SaaS and Software Holiday Spend Report highlights how, whether your business focuses on B2C, B2B, or both , SaaS and software Q4 sales bumps are significant around the globe. It’s also a great time for shoppers like you to take advantage of those deals!

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

Stax

JULY 25, 2024

Thanks to the rise of SaaS platforms, that’s no longer the case. – Your POS system needs to support the products and services you sell. Perhaps you want one to help you track your inventory or streamline your accounting processes. POS systems today have capabilities exceeding transaction processing.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

Stax

JULY 2, 2024

However, recording your daily financial transactions manually can be a very tedious and mistake-prone process. This article will show you how to select the right bookkeeping app to help digitize and manage the entire process of financial record keeping and reporting more easily and accurately. Let’s dive in.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods SaaS Payments 88

FastSpring

APRIL 1, 2021

I want to sign up and try that service! ”. Luckily, you can take a lot of actions to influence that process and showcase your value. Tracking your free trial conversion rate is important because it gives you a concrete way to optimize the way you acquire customers. Or maybe the onboarding process is too complicated.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

ChurnZero

AUGUST 14, 2020

Use these data fields to create segments, trigger alerts, run automated playbooks, send NPS campaigns, manage customer journeys, and calculate ChurnScores. Customer Support/Service Software and Ticketing Systems. What is customer support software? Customer Support/Service or IT Operations.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! We’d hate for that to happen to you.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. What causes customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 183

Sales Hiring Scale SaaS Payments Payment Services 183

Natalia Luneva

APRIL 24, 2025

Imagine cutting years off payment system setup. The number of Payment Facilitators (PayFacs) has grown 13.8% For businesses, this means they can use payment systems without starting from scratch. PayFac as a Service lets companies add payment processing to their platforms. each year since 2018.

Merchant Services 40

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 40

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. Buyer Enablement.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

User Pilot

APRIL 10, 2023

To avoid this, make your sign-up process as simple as possible and ask them only for the information that you need to personalize their experience. Consequently, reducing the number of choices makes the decision-making process easier and reduces users’ response time. To achieve this, keep the process simple.

Payment Methods 96

Payment Methods SaaS Payments Onboarding Payment Services 96

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

OpenView Labs

JANUARY 13, 2022

45% of SaaS companies said they had some form of usage-based pricing, up from 34% in 2020. Fully embracing usage-based pricing rather than traditional seat-based subscriptions is analogous to making the transition from on-prem to SaaS in the first place. The customer success leader is often the person who owns the renewal number.

Pricing 98

Pricing Payment Services SaaS Payments Payment Solutions 98

FastSpring

DECEMBER 7, 2023

Interested in learning more about how your SaaS, software, video game, or other digital goods business can partner with FastSpring and let us worry about the taxes? I support the digital product community as part of my role at FastSpring. So let’s dig a little bit into the process. What does that process look like?

Software Review 148

Software Review Technical Review Development Team Review Branding 148

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Odoo - The real customer. Buyer Enablement.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

Baremetrics

MARCH 23, 2021

Introduction You want a subscription model for your business that increases revenue and keeps customers. You think about either Stripe , a payment platform, or Recurly , a customer-driven one to handle your billing. Do this by planning your billing and customer workflows. Which do you choose? Try Baremetrics free.

Payment Services 69

Payment Services Payment Methods Payment Features Payments 69

User Pilot

AUGUST 29, 2021

Amplitude Analytics is one of the most popular digital analytics tools for SaaS businesses. Amplitude enables you to answer critical questions related to your digital product strategy, including: How do users navigate through your application? This could be something as simple as pressing a button or making a payment.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Payment Services 98

User Pilot

MAY 26, 2024

TL;DR Customer Effort Score (CES) is a metric used to measure how much effort a customer has to put in to resolve an issue , complete a transaction, or achieve their goal while interacting with your product or service. CES surveys might not be enough to collect 360-degree customer feedback.

Payment Methods 103

Payment Methods Scale SaaS Payments Payment Solutions 103

Natalia Luneva

APRIL 24, 2025

Stripe Connect is a comprehensive payment processing solution designed to cater to the unique needs of platforms and marketplaces. As a part of the broader Stripe suite, it facilitates digital transactions and enables businesses to accept credit card payments and manage complex money flows. What is Stripe Connect?

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40