Stax

MARCH 16, 2025

Losing customers is expensiveacquiring new ones costs 525x more than retaining existing ones. Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Lower churn leads to higher customer lifetime value (LTV), better brand reputation, and increased revenue. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

Payment Methods 217

Payment Methods B2C Merchant Services Payment Solutions 217

Neil Patel

NOVEMBER 20, 2020

Dropshipping is a popular method for building an e-commerce empire. This post covers the basics of dropshipping and the 11 best dropshipping tools to maximize this fulfillment method’s benefits while minimizing the drawbacks. Using the dropshipping model, your store markets a third-party’s (a wholesaler or manufacturer) products.

Payment Methods 145

Payment Methods Payment Features Payments Scale 145

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Stax

DECEMBER 9, 2024

This can be done both for credit card transactions made on an eCommerce website or at a physical store. This has been aided by the rise of online banking, which has made the chargeback process as easy as a few clicks. The merchant processes the payment using a card terminal or an online payment gateway.

Merchant Services 88

Merchant Services Payment Services Payment Methods Software Review 88

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Working with FastSpring support, these issues have been very easy to solve. Here’s why. Now, Stripe offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. This decision impacts everything from compatibility with existing systems to security features and customer support.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

Neil Patel

DECEMBER 14, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. You need a website that’s reliable, flexible, and adapts to your needs. You need to spend your time focusing on your business rather than worrying about your website. Cost Efficiency.

Payment Methods 145

Payment Methods Cloud VPCs (Virtual Private Cloud) Scale 145

FastSpring

MAY 14, 2024

Need FastSpring support? Visit our Support page. FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

SaaStr

JULY 11, 2023

Gorgias, an eCommerce customer service platform, discovered that their customers’ main pain points were a lack of centralized customer support channels and poor integrations. For example, Gorgias knew they were targeting not only eCommerce but also customer service. Make It Simple!

Sales Hiring 198

Sales Hiring SMB Sales Recruiting Payment Methods 198

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. It streamlines your entire billing process from invoice generation to payment collection. Let us not forget the possibility of human error in customer engagement.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Baremetrics

AUGUST 4, 2021

Declined payments in SaaS can be a real issue for both the customers and your company. Anyone tasked with understanding why payments decline or fail knows their work is cut out for them. From there you can get insights into your all failed payments using our dunning tool, Baremetrics Recover. Why do payments get declined?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Methods Payments 98

How To Buy Saas

JULY 2, 2025

Centralized Contact Management: Store and organize all client information, inquiries, and communication history. Integration with Marketing: Many real estate CRMs integrate with email marketing, websites, and social media. New inquiries from a website contact form or Facebook ad can flow directly into the CRM for immediate action.

Payment Solutions 59

Payment Solutions Payment Methods Software Review Payment Services 59

Full Session

DECEMBER 30, 2024

Are you looking to optimize your website’s performance but unsure if VWO is the right choice? PostHog: A self-hosted product analytics platform with customer data tracking, analysis, and extensive integrations. PostHog: A self-hosted product analytics platform with customer data tracking, analysis, and extensive integrations.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

OCTOBER 12, 2021

The rise of automation and bots has led to some seismic changes in the career landscape for many support professionals and support leaders have had to rethink the role and structure of their teams. As a result, human support is more critical than ever. Keep it personal with the right tone of voice. Womp wooommppp ?? ”.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Payment Methods 59

Payment Methods Customer Support SaaS Payments Payment Solutions 59

Baremetrics

FEBRUARY 8, 2021

Deciding between Stripe vs. 2Checkout for the best online payment processing solution? With support for more than 135 different types of currencies , Stripe can help you take your business worldwide. Top-notch Customer Support Stripe offers free phone, chat, and email support 24/7. Look no further!

Payment Methods 88

Payment Methods Technical Review Payment Services Systems Review 88

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payment Methods Payments 78

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Baremetrics

MARCH 30, 2021

Do they support the payment platform you desire? Baremetrics is an online subscription management tool designed for both organizations and individual brands that use a subscription billing system. Baremetrics integrates with Chargebee and Chargify to help growing SaaS & subscription driven-businesses with accurate metrics.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Stax

MARCH 6, 2024

Physical and eCommerce product subscription businesses are expected to make up 45% of the market’s value. In this article, we’ll unpack the complexities of recurring billing for businesses operating or transitioning to a recurring billing payment option. Consider this: Consumers are already conditioned to the subscription model.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payment Features 104

Baremetrics

JULY 23, 2021

With so much competition out there, sales teams must work fast to engage potential customers before they get drawn to other products. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Customer support 2. Why Use Pipedrive CRM?

Payments 98

Payments Payment Methods Payment Solutions Payment Services 98

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Remitting sales tax (or VAT and GST) is rarely as simple as filling out a form and wiring a payment.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

User Pilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Social Media 103

How To Buy Saas

MAY 29, 2025

Risk Assessment: AI evaluates thousands of factors (credit data, economic indicators, customer behavior) to assess loan or investment risks more accurately than traditional methods. Personalized Strategy: Marketing and sales use AI to segment customers and tailor campaigns, improving ROI and conversion rates.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Baremetrics

AUGUST 30, 2021

Chargebee is a subscription billing and payment software system ideal for SaaS and subscription-based companies. An automated process is given for sales and marketing activities for invoice creation, payment collection, email alerts, customer relationship management, and follow-ups. Supporting various subscription plans.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93

Stax

APRIL 18, 2024

Examples of popular SaaS apps include Shopify, an eCommerce platform, Dropbox, a cloud storage service, and Stax Bill, an automated payment processing system. How companies price and distribute their solutions affects everything from revenue streams and customer interaction to product development and delivery methods.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

JUNE 18, 2024

Features to look for in subscription software include automated billing, CRM integration, subscription analytics tools, scalability, and 24/7 customer support. The best subscription management platforms support multiple billing cycles for different products (i.e.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payment Features Payments Subscription 40

ProfitWell

JUNE 15, 2020

Here are the main takeaways: Customers expect highly-personalized experiences and contextualized customer journeys. While artificial intelligence (AI) is projected to grow 176% over the next two years, marketers need to balance personalization with privacy. Do your company a favor and track these metrics.

Payment Methods 76

Payment Methods Merchant Services Customer Lifetime Value Payments 76

Subscription Flow

MAY 7, 2024

Especially now with the percolation of AI into the market, it has become indispensably crucial for subscription-management software to provide important insights into metrics like ARR, churn rates, etc. Many want a better customer support service that other alternatives can offer.

Payment Solutions 104

Payment Solutions Software Review Payment Services SaaS Payments 104

Blulogix

JANUARY 2, 2025

Some of the most significant challenges include: Heightened Competition: Larger players can offer bundled services, aggressive pricing, and robust customer support that smaller businesses may struggle to match. Improve Customer Satisfaction: Deliver accurate invoices and transparent billing experiences that build trust.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52