Customer Support Marketplace as a Service SMB 
Tom Tunguz
AUGUST 2, 2016
Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. As many of these channel partners move to newer distribution models, the brokerage channel model in particular, they represent an efficient and leveraged customer acquisition channel.
SaaStock
JANUARY 25, 2019
Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. The main target customers of Olist include online shops, retailers seeking better placement, importers and distributors, but the platform is also useful for end customers. CEO : Rodrigo Dantas. Founded : 2013.
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Hitenism
DECEMBER 26, 2016
SMB-focused companies often find growth by going upmarket. In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service. Drip , 9 Customer Success Emails Your SaaS Needs to Be Sending. Good customer support is the most underrated sales strategy.
Intercom, Inc.
JULY 11, 2019
As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Customer service as a model for growth.
How To Buy Saas
FEBRUARY 25, 2025
This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.
Sales Hacker
AUGUST 7, 2020
The plus side of this is that it leads to a comradery at start-ups and SMB organizations that is often hard to replicate at the enterprise level. Salespeople are not as tightly managed in start-ups or SMBs, and most of us like that. They also usually invest in fulfillment and customer support functions.
Neil Patel
DECEMBER 23, 2020
HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. They can get pretty powerful, in terms of marketing automation and customer experience.
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