SaaStr

MARCH 1, 2024

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? You will need a VP of Product to scale your roadmap. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. As are you.

Scale 258

Scale Part-Time VPE CTO Hire Fractional VPE 258

SaaStr

NOVEMBER 25, 2022

Scale-ups are exciting. Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. You build the product, but your customers decide what’s best for them. . Be patient.

Scale 228

Scale Scaling Marketplace as a Service Entrepreneurship 228

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 196

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 196

SaaStr

JUNE 23, 2020

Q: What’s the number one challenge for scale-up founders? You will need a VP of Product to scale your roadmap. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. You can’t hack it forever.

Part-Time VPE 240

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 240

SaaStr

DECEMBER 5, 2023

Challenge #1: Starting with Product-Led Growth and Deciding If It’s Worth It If you start with PLG and want to move your customer base and prospects to Enterprise deals, you might ask yourself: Should I go for it? For many, moving upmarket makes sense to scale. The solution for this challenge? The lesson learned?

Scale 197

Scale Enterprise readiness compliance Enterprise 197

Intercom, Inc.

JANUARY 5, 2022

We’ve gathered a list of articles, videos, and podcasts you can check out: Score Your Company’s SOC 2 Readiness. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And then, it allows companies to be more enterprise-ready. Scaling security as a startup.

Scale 211

Scale Software Review compliance Technical Review 211