SaaStr

MARCH 1, 2024

You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. SaaS products get too complex to hack a product roadmap too long.

Scale 248

Scale Part-Time VPE CTO Hire Fractional VPE 248

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. It won’t be an overnight success, and you’ll likely experience failures.

Scale 188

Scale Enterprise readiness compliance Enterprise 188

SaaStr

JUNE 23, 2020

You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Maybe a little later if demand is crazy, but not too much later.

Part-Time VPE 235

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 235

SaaStr

NOVEMBER 25, 2022

Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today.

Scale 219

Scale Scaling Marketplace as a Service Entrepreneurship 219

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Laika is an enterprise-ready compliance platform that lets growing companies compete on the same level as any large organization. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 43

Stax Payment Services Payment Solutions SaaS Payments 43

Totango

FEBRUARY 22, 2019

Last year, we experienced record business growth—we more than doubled our revenue and customer base, tripled our engineering and support staff, introduced Totango Spark , a next generation flagship customer success solution, and announced a go-to-market partnership with SAP among many other exciting milestones.

Enterprise readiness 51

Enterprise readiness Leadership Consulting Enterprise 51