Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Assess the quality of the customer success efforts.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Businesses need a new strategy for customer success growth.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

User Pilot

OCTOBER 24, 2023

To implement a usage-based pricing strategy, you must understand your value metrics, clearly communicate the pricing structure, set usage limits that trigger upgrade prompts, track usage across segments, and update your model as the product evolves. Pre-payment for pay-as-you-go plans could be on a monthly or annual basis.

Pricing 93

Pricing Payment Solutions SaaS Payments Payments 93

Totango

FEBRUARY 9, 2022

An automated renewal approach involves taking steps before renewal, such as checking customer satisfaction metrics to identify customers at risk of churn and proactively reaching out to these customers to develop a remediation plan. Automated procedures also may be set up to reach out to customers who fail to renew.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

ProfitWell

APRIL 17, 2020

It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program. What is a customer success program? Are you prioritizing customer success?

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. With these changes, we aim to make it easier for you to stay informed, engaged, and empowered with the latest updates to our platform.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 68

Customer Success SaaS Payments Payment Solutions Scale 68

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Let’s get right to it! What is CAC payback? Let’s break them all down.

SaaS Payments 94

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 94

User Pilot

OCTOBER 17, 2023

As for customer insight examples, we’ve brought four ways to leverage them to help grow your business: Using welcome surveys to personalize the product experience to match users’ needs and preferences. Then you can refine your help center resources and use them to provide proactive support and tailored solutions.

Payment Methods 81

Payment Methods Payment Solutions SaaS Payments Payment Services 81

Chart Mogul

MAY 15, 2020

As a typical marketplace, the company is looking to create a strong network effect by providing the platform for free to one side (the buyers) and charge distributors and suppliers for access to the marketplace and premium features such as integration with major ERP systems and advanced ways to manage and share their portfolios.

Payment Features 52

Payment Features Payments Engagement Subscription 52

Chart Mogul

MAY 15, 2020

As a typical marketplace, the company is looking to create a strong network effect by providing the platform for free to one side (the buyers) and charge distributors and suppliers for access to the marketplace and premium features such as integration with major ERP systems and advanced ways to manage and share their portfolios.

Payment Features 52

Payment Features Payments Engagement Subscription 52

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 82

Payment Methods Payment Solutions Payment Services Payments 82

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

SaaS Payments 79

SaaS Payments Payment Methods Strategy Payment Solutions 79

User Pilot

FEBRUARY 22, 2024

Your customer retention rate should growth stage of your company and the industry it is in. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. What is customer retention?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Re-tune Your Digital Engagement Strategy.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. We sometimes hear companies call themselves “SaaS” companies, because they sell subscriptions, but they do not host software. The product is hosted by the vendor or a 3 rd party (like AWS).

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

Baremetrics

APRIL 25, 2021

They needed a tool to analyze data from Stripe , manage dunning, and consolidate customer information. SOLUTION They signed up for a free trial of Baremetrics. Right away, its tools gave smarter insights about their Stripe data, automated their dunning campaigns, and organized customer information for efficient use.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Analyze user feedback to determine which features need more attention in your in-app flows. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments.

Onboarding 75

Onboarding SaaS Payments Payment Services Payment Solutions 75

Sales Hacker

JULY 18, 2022

We all know customer retention is more important than ever. Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. They’ll stop using the product, stop engaging with your brand, and, eventually, churn.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 93

SaaS Payments Software Review Payment Solutions Payment Methods 93

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 78

SaaS Payments Strategy Payment Solutions SaaS 78

Totango

JULY 15, 2022

This means that it’s more important than ever to keep a pulse on your customers (especially those who may be at-risk) and ensure you have a plan of action to protect your customer base. Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn . Customer Scorecard. At-risk customers by CSM.

Payment Methods 84

Payment Methods Payment Services Payments Payment Solutions 84

User Pilot

DECEMBER 1, 2021

User adoption rate is an important metric for most SaaS companies as they rely on continuous payments/renewed subscriptions to stay in business. To improve user adoption, you must consider every part of the customer journey. Let’s assume you have invoicing software that serves both freelancers and vendors.

SaaS Payments 95

SaaS Payments Payment Solutions Payment Services Payment Features 95

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two. Matt Garratt: Fantastic.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

SaaStr

DECEMBER 5, 2022

Your customers fall into one of two categories: advocates who love your product or critics who write bad reviews about your product. As a SaaS founder, you aim to increase the volume of customers who stick around and become loyal and decrease the volume of detractors who dislike or don’t engage with your product. .

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

ChurnZero

OCTOBER 5, 2022

In times of economic uncertainty, customer churn is one of the top operational risks facing any subscription-based company. While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 64

SaaS Payments Strategy Payment Solutions SaaS 64