Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

User Pilot

NOVEMBER 14, 2024

For example, the payment page could be a touchpoint on the acquisition or revenue stage (depending on your acquisition model), and you can use it to sell add-ons or other products. Userpilot allows you to collect customer feedback via in-app surveys and automatically track all user actions in your app.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience? On this episode of the PayFAQ: Embedded Payments podcast we delve into just that. That’s Account Updater,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

FastSpring

MAY 20, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including subscription management, payment localization, VAT and sales tax management, consumer support, and more. Recurring payment processing. Set up a demo or try it out for yourself.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. This is why I decided to jump in.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

JANUARY 11, 2024

Personalize the onboarding experience to highlight features that help each user achieve their primary goal. Use automation to provide personalized user support and drive customers through the onboarding experience. Use automation to provide personalized user support and drive customers through the onboarding experience.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Actively sending emails (a.k.a

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. I want to invite you all to go on Slido. Pauline : Oh yeah.

Sales Hiring 182

Sales Hiring Payment Methods Payment Solutions Marketing 182

User Pilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Stax

APRIL 17, 2025

Top upsell strategies include offering advanced features, expanding seat count, and introducing payment processing capabilities. Delivering upgrade prompts through in-app messaging, email automation, and customer success outreach makes the upsell process feel personalized and value-driven. Youre saying, Youre doing great.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. But that was before the internet made it possible to deliver highly customized items. You can order dresses from eShakti, customized down to the neckline, sleeve and length, all with a few taps on a screen.

Customer Success 69

Customer Success Payment Methods Payment Services Payment Solutions 69

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

FastSpring

OCTOBER 13, 2020

Onboarding is your opportunity to teach a new customer how to successfully use your product. It’s a great customer retention tool and helps reduce churn. As a digital business, having personal, real-time training with each of your customers is not a scalable option. Stay Connected with Customers Via Email Campaigns.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Sales Hacker

JULY 18, 2022

Automate these 5 processes to boost customer retention. Educational sequences. One surefire road to customer churn is the customer not knowing how to use the product. Product friction is a measure of the customer’s learning curve. Send them from Customer Success Managers. Use Outreach?

Payment Services 99

Payment Services Churn Payment Methods Payment Solutions 99

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 202

Sales Hiring Scale SaaS Payments Payment Services 202

User Pilot

APRIL 24, 2024

If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Book a demo now to find out more.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. Plus, he provides an inside look at what software success looks like with real-world examples. And the other one is NRR and LTV.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

User Pilot

MAY 28, 2025

Check out our suite of exciting features to find out: Carousels: Product teams can build multi-step onboarding and feature education flows with up to 10 slides. Each slide supports custom text, images, and buttons, making it easy to tailor experiences to different user segments. Build custom user segments with Userpilot.

Mobile 82

Mobile Pricing Payment Solutions Payments 82

User Pilot

AUGUST 31, 2023

Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. What is the purpose of customer acquisition in SaaS?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS For SaaS products, there are at least five free trial models : Opt-in free trial: Users gain access to the software without giving out their payment information. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product. Remove secondary features for now.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

Baremetrics

SEPTEMBER 21, 2020

In fact, there are plenty of months where our expansion MRR outperformed our MRR from new customers. Five customer expansion strategies to skyrocket your growth We went over the different types of customer expansion. Just having an option to upgrade, or listing your add-on products on your website isn’t enough.

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

User Pilot

MAY 17, 2025

Similarly, colors, icons, date formats, and even payment methods can have vastly different meanings and usability standards across regions. Your localized experiences, combined with other in-app personalization strategies, will enable you to consistently deliver value and reduce user churn.

Payment Solutions 66

Payment Solutions Mobile Payment Methods Software Review 66

User Pilot

JULY 6, 2023

1 – Userpilot Userpilot is a customer success platform with the ability to create, design, and trigger in-app surveys , either from scratch or by using any of the multiple templates available. We know it’s perfect for customer success and product marketing because we built it for it. Hubspot feedback software.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

User Pilot

APRIL 29, 2024

In contrast, a customer segmentation survey focuses on existing customers and their characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. What is your highest level of education?

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

Sales Hacker

JUNE 7, 2021

They will have regular conversations with customers, as part of the process of deciding future product direction and prioritizing development work. Professional services/customer success. Customer success teams can also provide valuable insights. Customers and prospects. payment, donation to a charity).

Sales Recruiting 120

Sales Recruiting Payment Services Payment Methods Sales 120

User Pilot

DECEMBER 3, 2020

Plus: 89% of millennials prefer self serve help and onboarding to dealing with people on the phone. Moreover – the big advantage of a Knowledge Base over FAQ is that it can support a wide range of different educational media to suit all learner types – not just documents and videos. Adding our JS snippet to your website.

Payment Solutions 90

Payment Solutions SaaS Payments Payment Methods SaaS 90

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Tailor the customer journey with Userpilot. User persona example.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

User Pilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

ProfitWell

MARCH 9, 2020

Businesses will often sell subscriptions at a discounted price, making it cheaper to buy products via subscription than buying in the store. Birchbox, for example, sells beauty products via subscription for less than it would cost to buy in the store. One issue is that discounts can draw in new customers and fail to retain them.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

User Pilot

MARCH 25, 2024

To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value. What causes customer attrition?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. By showing up for them every time their actions say so, and without them ever saying a word, you become more attuned to their personal reality and product experience. Especially if you’ve thousands of customers.

Scale 52

Scale SaaS Payments Customer Success Scaling 52