Customer Success Development Team Review Sales Recruiting 
Sales Hacker
MAY 9, 2019
A great sales compensation plan needs to accomplish quite a lot. It needs to provide fair compensation to employees in customer-facing roles. It needs to incentivize specific behaviors and actions that suit the needs of both the company and the customer. The Process for Creating a Sales Compensation Plan.
OpenView Labs
OCTOBER 29, 2021
On a recent episode of the BUILD Podcast , Blake Bartlett spoke with Nikita Miller about best practices for building an early-stage product team. Nikita has a lot of real-world experience, having led stellar product teams at Trello and Dooly. She is currently SVP, Head of Product Management at The Knot Worldwide.
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SaaStr
DECEMBER 5, 2019
So as much you spend time in the diligence process with the big company or the VC trying to figure out how they’re going to help you and how you’re going to pitch to you. Every partnership, every relationship is about expectation management. They might be sales operations challenges. They have two other companies.
Sales Hacker
MAY 7, 2025
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Marcy Campbell is the Chief Revenue Officer at AppFolio, where she leads sales and client services with a focus on delivering unified, end-to-end customer experiences. Why customer experience is a competitive differentiator in vertical SaaS.
Sales Hacker
MAY 7, 2025
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Marcy Campbell is the Chief Revenue Officer at AppFolio, where she leads sales and client services with a focus on delivering unified, end-to-end customer experiences. Why customer experience is a competitive differentiator in vertical SaaS.
User Pilot
JULY 28, 2024
For instance, a retention specialist at a high-growth SaaS startup might focus on building relationships with early adopters and providing personalized onboarding support, while one at a large enterprise might focus on analyzing churn data and developing targeted retention campaigns. Looking into tools for retention specialists?
OpenView Labs
OCTOBER 11, 2019
I’ve had roles in almost every function from sales to product to customer success. Like any other aspect of your product, it must evolve as needed to align with the market, customer needs and company objectives. For the first four years, we didn’t even need to build a professional sales organization.
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