Blulogix

MARCH 25, 2024

As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases. This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction.

Payment Services 94

Payment Services Payment Features Payments B2B 94

Intercom, Inc.

AUGUST 16, 2022

Now is the time for support leaders to level up previous support strategies and adopt new tactics. Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service. Ready to up-level your support strategy?

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

FastSpring

JULY 16, 2019

Keep reading to learn why implementing recurring billing is the right strategy for scaling your SaaS business. Or is there an opportunity to generate extra revenue by offering certain services to your customers on a recurring basis instead of a one-time sales model? Benefit #3: Increase Operational Efficiencies.

Payment Methods 67

Payment Methods Payments SaaS Payments Payment Services 67

SmartKarrot

OCTOBER 28, 2020

If you are into the SaaS business, then surely you would have heard of the term customer lifetime value. It gives you the overall revenue an average customer generates during their entire relationship with a business. But wouldn’t it be more beneficial to know what profit (rather than revenue) a customer generates?

Customer Lifetime Value 10

Customer Lifetime Value Acquisition Operational efficiency. Customer Success 10

User Pilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Use data analytics tools to analyze customer journeys and spot patterns in user behavior.

Customer Lifetime Value 80

Customer Lifetime Value Software Review User Experience Trends 80

SmartKarrot

NOVEMBER 2, 2020

As a matter of fact, Mikael Blaisdell himself is the creator of the Customer Success Forum and Customer Success Association on LinkedIn. The CSM Practice is a customer success consulting firm that renders service in the domain. These services aim to augment customer satisfaction and net retention. The CSM Practice.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10