SaaStr
FEBRUARY 7, 2023
The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. Take a look at just some of the topics and mentors hosting Braindates: Core metrics to track for SAAS with Tarush Aggarwal, Founder & Ceo at 5X Pricing as a growth lever – How, what, why?
SaaStr
NOVEMBER 25, 2019
But what’s new this year? Let me make a list: New!! On everything on how to get more leads, do ABM right, work with mentors, build a world-class CS team, and so much more. On everything on how to get more leads, do ABM right, work with mentors, build a world-class CS team, and so much more. Well, a lot.
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ChurnZero
DECEMBER 9, 2022
Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.
User Pilot
JULY 27, 2023
Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Much of the success here depends on how competent and motivated the CTO and their team is.
Intercom, Inc.
DECEMBER 21, 2021
Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.
Intercom, Inc.
JANUARY 5, 2022
And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Liam: The whole area is a new space. New year, new job.
SmartKarrot
JANUARY 24, 2022
If you are a customer success leader with the ultimate objective of obtaining a C-level position, this blog is specifically written for you. . As a customer success leader, you have just reached one milestone in your career. If you take the consultant route to the C-Suite, it can open new doors in the career.
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