SaaStr

JANUARY 30, 2023

Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Forecasting can help define revenue numbers, the support you need to provide, headcounts, and opportunities to tap into new businesses. Use your data to inform.

Sales Hiring 235

Sales Hiring Payment Services SaaS Payments Scale 235

Sales Hacker

APRIL 5, 2021

Overcoming this bias, or being aware of it, can be complicated when finding candidates that also fit within the company culture. Culture fit. Company culture is the glue that holds a company together. Company culture redefined. Here are a few things to keep in mind when hiring without bias.

Sales Hiring 92

Sales Hiring Sales Recruiting Company Culture Interviewing 92

SaaStr

OCTOBER 17, 2023

Headcount maybe goes from 2 or 4 to 10. The First Triple The first triple is one of John’s favorite stages of growth — going from $2M to $6M. Chances are: You’ve hired your first Head of Sales, and you’re probably about to see a lot of growth on the sales side.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

FastSpring

FEBRUARY 22, 2019

From my initial interview with our CEO, Chris, it was clear that company culture would be a big focus. I went from being the 8th hire at Invoca to helping grow headcount to 140 at the time of my departure. Q: What inspired you to join FastSpring? A: There were several things that inspired me to join FastSpring in 2017.

VP of Engineering 97

VP of Engineering Company Culture Scale Headcount 97

Intercom, Inc.

OCTOBER 26, 2021

Our account executives work to help our prospects to truly understand the value Intercom can bring to their business; whether that’s saving costs (as a result of reduced support headcount and self-service techniques) or generating revenue (as a result of Intercom’s marketing and sales functionality).

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

SaaStr

DECEMBER 3, 2020

Sam Taylor: So no matter what, I mean, Dropbox, no matter how you slice it, what function you’re in, was just insane from a growth perspective, headcount-wise, user base-wise, you name it. And how do you think it maybe impacted your operating mentality today?

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 9 Customer service as a company culture. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10