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Top 10 Customer Service Trends for 2021

SmartKarrot

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here. #1

article thumbnail

Top 10 Customer Service Trends for 2021

SmartKarrot

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here. #1

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Amazon’s Kristin Graham On How to Build, Maintain and Scale a Strong Culture

OpenView Labs

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Really effective culture is a kaleidoscope, not a photograph.”.

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