Totango

JULY 16, 2019

By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

APRIL 28, 2021

This way, every customer interaction is informed by as much personal information as possible. The voice of the customer is heard in every piece of information you collect. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

JULY 16, 2019

By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

CustomerSuccessBox

JUNE 8, 2021

Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 15, 2019

This way, every customer interaction is informed by as much personal information as possible. The voice of the customer is heard in every piece of information you collect. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87

SmartKarrot

FEBRUARY 15, 2022

Work with customer operations staff and Ambi Business Development team to optimize system utilization and productivity through process and training improvements. Communicate high-level performance statistics to customer business representatives. Design customer communications and feedback processes.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SaaStr

FEBRUARY 7, 2020

How did helping Aaron raise the Series B and onwards inform her view of what it takes to raise funding from the best SaaS investors? How have we seen them communicate together? What do we think will happen when there’s a conflict around direction of product? Karen Page: How does this leadership team gel?

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173