User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. TL;DR In-app communication shouldn’t be used interchangeably with push notifications since the two have very different use cases. What is in-app communication?

Communication 98

Communication Onboarding User Experience Retention 98

Intercom, Inc.

SEPTEMBER 3, 2020

It’s a really unique way to communicate with people who use your mobile app. This is important for us because it helps us make more informed technical decisions and trade-offs. But to really solve the problem, we needed to make that information valuable across the whole platform. If not, why didn’t we do that?”.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

yoursales

JUNE 1, 2023

Capturing Client & Prospect Communication: Unveiling the Powerful Key to Sales Success In today’s hyper-competitive business landscape, where customer-centricity reigns supreme, the ability of capturing client & prospect communication has become a critical component for sales success. What’s in this Article?

Communication 80

Communication Underperforming Technical Team Sales compliance 80

Totango

JUNE 21, 2023

Communicate effectively with users via announcements and banners: Implement dynamic announcements and banners within your application to deliver real-time updates, product news, and personalized messages to users. This enhances your user engagement and ensures your customers are always informed.

Communication 83

Communication Customer Success Scale Enterprise 83

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 126

Communication Strategy Customer Lifetime Value Systems Review 126

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Technical Review Strategy Technology 118

Chart Mogul

JANUARY 3, 2020

Communication is the biggest challenge of remote teams. So how can remote teams effectively share information without getting bogged down in a variety of tools and processes? The key to remote team communication. We’re going to explore some really effective tactics for sharing information with colleagues all around the world.

SaaS 107

SaaS Communication Systems Review Software Review 107

Sales Hacker

JUNE 26, 2020

The key to adapting successfully is preparing for the unexpected — and communicating effectively with your team. After all, broken communication during a crisis will cause havoc among your employees and even customers. Whether you believe Murphy or not, it’s up to you to prepare for a worst-case scenario and communicate accordingly.

Communication 71

Communication Strategy Technical Review Systems Review 71

Sales Hacker

JANUARY 31, 2022

We’ve witnessed a fundamental shift in how we all communicate at work. How COVID-19 changed B2B communication. To get a better sense of workplace communications, Vyond partnered with TRUE Global Intelligence to conduct a nationally-representative survey in February 2020 of 1,000 adults in the United States.

Communication 108

Communication B2B Leadership Construction 108

Teamgate

JULY 28, 2020

Enhance Customer Experiences and Increase Revenue by Storing Live Chat Information in Your CRM. Today we’re going to delve into how including live chat information in your CRM supports these goals of a data-driven future. The Importance of Having Live Chat Information in Your CRM. Let’s take a look.

Social Media 98

Social Media Communication Data Analysis Customer Support 98

SaaS Metrics

OCTOBER 24, 2022

In today’s information-driven world, good communication is crucial for a business to function. Corporate communication and public relations are crucial to a company’s survival on this front. The post Corporate Communication vs. Public Relations: How Are They Different? What are public relations?

Communication 52

Communication Metrics SaaS Management 52

Sales Hacker

JUNE 9, 2020

It’s easy to see communication skills as a gift — either you’ve got them or you don’t. But communication skills can make or break your success. If you’re a skilled communicator, you’re more likely to be perceived as an expert. All of us can improve our communication skills. Verbal communication. Confidence.

Communication 98

Communication Sales Construction Engagement 98

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Customer Success Churn 69

InsightSquared

OCTOBER 10, 2019

With communication taking on digital forms, tech-based tools and solutions are lucrative to the success of a modern sales and marketing strategy. A successful tech-based communication strategy depends on defining the plan, finding and implementing the right tools, and taking measures to ensure their longevity. Design a Strategy.

Communication 70

Communication Sales Recruiting Marketing Sales 70

Sales Hacker

APRIL 19, 2022

Making sense of that data and understanding exactly what you’re supposed to say and when you’re supposed to say, that’s the part of sales that we all need to be better at, because we have the information now, now we need to make sense of it. You have to be able to look at the business from a holistic perspective.

Communication 82

Communication Underperforming Technical Team Innovation Startup 82

Chart Mogul

JANUARY 3, 2020

Communication is the biggest challenge of remote teams. So how can remote teams effectively share information without getting bogged down in a variety of tools and processes? The key to remote team communication. We’re going to explore some really effective tactics for sharing information with colleagues all around the world.

SaaS 52

SaaS Communication Systems Review Software Review 52

Kellblog

JUNE 3, 2022

While similar security / privacy considerations also apply to Push vs Fetch notifications, in our view the need to be informed of new incoming emails promptly and reliably justifies a server-side implementation in that case, while email scheduling, although nice to have, is not as critical. Over to you, Lance ? .

Communication 62

Communication Management Entertainment Technical Support 62

FastSpring

NOVEMBER 15, 2019

In this piece, I am covering four tips to help you effectively communicate with your affiliate partners to drive more revenue for your business. The structure of your messages helps make your communication not only efficient but also increases their effectiveness. 3 Simple Tips for Recruiting Successful Affiliate Partners.

Communication 60

Communication Marketing Strategy Revenue 60

CloseSaaS

FEBRUARY 11, 2021

Progress halts when sales reps delay information sharing. Here's how over-communication can keep everyone up to speed on deal status, fuel healthy competition, and ensure rep transparency.

Communication 52

Communication Management Sales 52

Payrix

APRIL 17, 2024

Outline the most important messages before you launch so you can be sure to communicate those messages in everything you do. Your messaging You understand the specific payment needs and challenges of your customers, so include messaging in your marketing materials that address the ways in which Embedded Payments can solve their pain points.

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

Practical Advice on SaaS marketing

MARCH 7, 2013

Because the service provider, Barnes & Noble, routinely breaks a fundamental SaaS rule: Communicate with your subscribers. What we have is a failure to communicate. Late information is useless information. I'm ranting about the lack of communication. Include the information in your "hold" message.

Communication 100

Communication Subscription Payment Features Customer Support 100

SaaStr

MAY 16, 2023

Founders embarking on seed or early-stage funding rounds in this competitive market must pay special attention to investor relations, the art and science of communicating with and managing your investors. Part of this process must include regular communication and updates with investors. Fortunately, there are ways to correct this.

Communication 195

Communication Startup Investment Strategy 195

The Daily Egg

APRIL 23, 2020

This type of software simplifies the process of tracking communications with customers, giving your customer-facing employees and sales force the kind of information they need to do their jobs as successfully as possible. CRM is a communication management solution that helps you manage […].

Software Review 360

Software Review Software Communication Management 360

SaaStr

MARCH 22, 2024

What Tools Do CROs Want Most As a CRO, the amount of time spent trying to get the right set of data, the right reports, and the right view of what you need vs. the time getting insights from that information is high. You can only make decisions with the best information you can possibly have. Automation and AI could solve for that.

Scale 227

Scale Underperforming Technical Team SMB Finance 227

SaaStr

SEPTEMBER 25, 2023

Greenhouse CMO, Carin Van Vuuren, and VP of Enterprise Revenue, Ankur Passi, share their approach to bridging the communication gap to bring the traditional frenemies together. This is often the result of unclear communication and siloed planning and work practices.

Enterprise 248

Enterprise Marketing Sales SaaS 248

Totango

APRIL 4, 2024

RACI stands for Responsible, Accountable, Consulted, and Informed and is a great tool for: Overcoming ambiguity. Closing communication gaps. CS and sales leaders must prioritize building customer trust through clear communication, following through on commitments, and avoiding unrealistic expectations.

Customer Success 89

Customer Success Retention Revenue Sales 89

Tom Tunguz

MARCH 19, 2023

The operating cadence describes how & how often the management team reviews progress & communicates with the team. Another segment emphasizes the importance of Stripe’s written internal communication. Much of the Monday meeting agenda is derived from those snippets.

Startup 229

Startup Scale Systems Review Compensation 229

Stax

MARCH 6, 2024

Integrate with Payment Gateway: The payment gateway transfers payment information and funds between the customer’s account, bank, and the business’s account. They ensure the safe transfer of payment information, validate transaction details and facilitate the authorization and settlement of payments.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Stax

APRIL 2, 2024

It’s important to carefully communicate the reasoning behind surcharging, to help make sure your customers understand and can empathize with your decision-making process. If you’re designing your own credit card surcharging sign, we recommend checking their website for information on any requirements, or using their own template to be safe.

Merchant Services 88

Merchant Services Payment Methods Payment Services Accept Credit Card Payments 88

SaaStr

SEPTEMBER 26, 2023

Thanks to OpenAI and a bunch of foundation models where you can start with a text prompt and generate a lot of information, we have incredible power. It’s how decision-makers make informed decisions. We care about: Speed Cost Quality If you’re talking to customers, you want any communications to be highly accurate.

AI 242

AI Generative AI Venture Capital SaaS 242

Tom Tunguz

DECEMBER 17, 2023

DPRDs, or Data Product Requirements Documents, contain the key information about a data product: what it will provide, how it will produce value, how the data will be governed including data quality alerting. Unlike code, data is stochastic or unpredictable.

Data 266

Data Government Scale Headcount 266

USIO

JANUARY 23, 2024

Integrated payments benefits Benefits for businesses: Enhanced Security: Usio’s integrated payment solutions are designed to secure sensitive customer information, reducing the risk of data breaches and fraud. Integrate the Usio API: Add code to your checkout page, enabling communication with Usio API to process payments.

Payments 130

Payments Payment Methods Payment Solutions Payment Services 130

User Pilot

APRIL 21, 2024

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Such sort of help is beneficial since it provides specific information relevant to the customer’s current state. Use banner announcements to communicate information. Build a resource center with Userpilot.

Strategy 96

Strategy Customer Support SaaS Technical Review 96

SaaStr

OCTOBER 10, 2022

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments. Once this information is established, it can be used to build seller skills and drive up seller confidence, which directly correlates to quota attainment. “The

Scale 258

Scale Sales Hiring Marketing Venture Capital 258

Buffer Resources

MARCH 18, 2024

Organized inbox is a tool that helps to improve communication via Direct Messages (DM) by using filters, archives, or message groups. People use Instagram for brand communication. Instagram has become a powerful communication channel. It's easier for people to reach out to brands on social media these days.

Social Media 105

Social Media Outsourcing Services Business Branding 105