FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Table of Contents.

Payment Solutions 117

Payment Solutions Payment Features Payment Methods Payment Services 117

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 83

Churn Payments SaaS Payments Payment Solutions 83

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. The main reasons for customer churn are: Bad product-customer fit. The main reasons for customer churn are: Bad product-customer fit. Poor onboarding.

Churn 82

Churn SaaS Payments Payment Solutions Payments 82

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Mobile apps make up 53%, and the SaaS market is worth $152 billion. Mobile apps make up 53%, and the SaaS market is worth $152 billion.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. 5: Customers churn when they experience an unresolved product bug.

SaaS Payments 91

SaaS Payments Churn Underperforming Technical Team Payment Methods 91

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 75

Onboarding SaaS Payments Payment Services Payment Solutions 75

Stax

JANUARY 29, 2024

In today’s fast-paced business landscape, efficient and seamless payment processing is paramount to your bottom line. However, staying focused on the big picture can be challenging if your business is bogged down by repetitive payments and intricate billing procedures—both common hurdles for a billing system with inadequate functionality.

Stax 88

Stax Payments Payment Services Payment Features 88

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? In this article, we cover how to measure and analyze churn to gather actionable data. Plus, learn four efficient strategies to lower your churn rate. Learn from churning customers.

Churn 86

Churn SaaS Payments Payment Solutions Customer Lifetime Value 86

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

FastSpring

OCTOBER 31, 2022

When managing international recurring payments, there are three overarching considerations: Staying up to date with local tax laws and transaction regulations Making it really easy for customers to make the initial purchase and sign up for recurring payments Ensuring each subsequent payment goes through.

Merchant Services 78

Merchant Services Payment Features Payment Services Payment Solutions 78

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Reliable Flow of Revenue: Subscription billing guarantees a steady stream of income by collecting payments from clients at prearranged intervals.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

User Pilot

JANUARY 17, 2022

When designing an onboarding system , it’s more efficient to look at the product onboarding best practices established by other businesses than it is to try to do it all alone. To help out with this here are some of the best practices you should keep in mind when building your user onboarding process.

Onboarding 98

Onboarding Payment Solutions SaaS Payments Payment Methods 98

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. Another walked me through the onboarding emails he sends to retain 94.7% What is churn? of his customers.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

MARCH 25, 2024

TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 82

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 82

Stax

DECEMBER 20, 2023

Offering payment processing services is a move that makes sense for a lot of SaaS companies, particularly if your software helps your customers run their business. For example, if you have a project management app, then you can add payment features that allow people to use your software to take payments from their clients.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. There are over 400M small businesses worldwide. SMBTech is primed for growth.

Scale 201

Scale SMB Merchant Services Payment Methods 201

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. In-app support strategies to eliminate them. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides.

Communication 95

Communication SaaS Payments Payment Solutions Payment Methods 95

User Pilot

FEBRUARY 6, 2024

SaaS onboarding is the first real touchpoint you will experience with your customers. This article will discuss what a good SaaS onboarding process is, the onboarding best practices to build an effective program, and onboarding examples from well-known companies to inspire you. Why is SaaS user onboarding important?

SaaS Payments 52

SaaS Payments Onboarding Payment Services Payment Methods 52

Totango

NOVEMBER 15, 2021

Your CS platform can then become the hub for a unified campaign that harnesses all your apps and data to the task of automating customer success outcomes. Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management.

Payment Solutions 110

Payment Solutions Payments Customer Success Payment Methods 110

Baremetrics

JANUARY 9, 2022

Reducing churn is the single most important thing your SaaS. By some estimates, it is up to 25 times cheaper to keep a customer happy than to onboard a new one. So how do you identify customers at risk of churn? In this article, I will list a series of actions you can take to identify cohorts of customers most at risk of churn.

Churn 98

Churn Payments Payment Services SaaS Payments 98

Baremetrics

NOVEMBER 2, 2021

The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. Churn rate: How quickly are you losing customers or revenue?

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

User Pilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Discover user paths to app actions. Forgot password user flow.

Payment Solutions 95

Payment Solutions Payments Software Review SaaS Payments 95

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Payment Solutions 88

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 88

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Our solution, FastSpring, lets global SaaS companies handle everything on both lists above. Fraud prevention and chargebacks.

Payments 86

Payments Payment Features Payment Methods Payment Services 86

Baremetrics

OCTOBER 26, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. What is CAC for Shopify Partner Apps? Use Baremetrics to calculate CAC for Shopify Partner Apps CAC for Shopify Partner Apps How do you calculate CAC for Shopify Partner Apps?

Payment Solutions 98

Payment Solutions Payments Payment Methods SaaS Payments 98

Totango

NOVEMBER 15, 2021

Your CS platform can then become the hub for a unified campaign that harnesses all your apps and data to the task of automating customer success outcomes. Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management.

Payment Solutions 87

Payment Solutions Payments Customer Success Payment Methods 87

FastSpring

JANUARY 5, 2021

You’re probably more interested in developing new products and creating business solutions. This means you need to find a billing solution that keeps your business running smoothly, and preferably one that requires very little of your time. Keep reading to learn more about these essential billing software features. Simplicity.

Payment Methods 86

Payment Methods Payment Solutions Payment Services Payments 86

Subscription Flow

NOVEMBER 13, 2023

This necessitates the use of specialized software by subscription-based businesses to manage their subscriptions and automate recurring billing and revenue operations. Less tech-savvy business owners transitioning from legacy systems may want guided onboarding rather than self-service.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Primary onboarding flows should be short and focused on training customers in basic functionality. Should you follow customer onboarding trends?

Onboarding 78

Onboarding SaaS Payments Trends Payment Methods 78

User Pilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. A customer’s payment is typically the finish line of a race. Onboarding customers is crucial to developing a long-term relationship with them and ensuring their loyalty to the business. Customer onboarding helps customers realize the full value of the product.

Onboarding 88

Onboarding Engagement Payment Methods SaaS Payments 88

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. At this point, a business needs to look for an enterprise solution that can support its growth. As businesses grow and adapt, software shouldn’t hold them back. It might sound like a simple task, but choosing an enterprise CRM solution is difficult.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

User Pilot

APRIL 30, 2024

Enhancing the user onboarding process with welcome pages , interactive tours, progress indicators, and targeted emails can significantly speed up user engagement and product adoption. This could be a free software trial that lets you experience the product without fully committing to it. Book a demo now to find out more.

Payments 80

Payments Payment Solutions AI Search Payment Services 80

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

User Pilot

APRIL 29, 2024

You can segment your customers based on their feedback responses as well as in-app behavior. For example, a Fintech SaaS company that offers budgeting software may use demographic segmentation to target younger users, like millennials, with features focused on student loan management. Book the demo to find out more!

Payment Solutions 84

Payment Solutions SaaS Payments Payment Methods Payments 84

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. Your job is to reduce churn as much as possible. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Terrible primary onboarding. Unsatisfactory customer service.

SaaS Payments 97

SaaS Payments Subscription Payment Features Payment Methods 97