User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans.

Strategy

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. A billing software is the ultimate solution to your growing business’s complex needs. Sounds like a mountain of work! So let’s get started!

Payment Services

Blulogix

JANUARY 2, 2025

The key to thriving in this dynamic landscape lies in leveraging billing integration and automation to drive efficiency and innovation. Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization?

Payment Features

How To Buy Saas

MAY 29, 2025

Sephoras Virtual Artist and Amazons product recommender personalize shopping for each user, boosting engagement and sales. In other words, machines equipped with AI (such as natural language processing or computer vision) can handle routine tasks and improve over time. Task Automation: Many SaaS tools add AI-powered automation.

Artificial Intelligence

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. If a business is retaining and expanding existing customer revenue , it can grow without constantly chasing new sales.

Payment Features

Full Session

DECEMBER 30, 2024

Whether you’re a startup or an enterprise, by the end of this article, you’ll have enough information to select the best platform for your business. PostHog: A self-hosted product analytics platform with customer data tracking, analysis, and extensive integrations. Book a demo to learn more.

Payment Methods

User Pilot

MAY 28, 2025

Meanwhile, your users churn because they find the app confusing. Not another tool you have to duct tape into your stack, but one platform to build, test, and improve mobile experiences. As part of the broader Userpilot platform, it helps you guide, engage, and learn from mobile users at every stage of their journey.

Mobile

Stax

JUNE 17, 2025

The world of payments is constantly evolving, with new technologies and shifting business demands reshaping how money moves. In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships.

Payments

ChurnZero

APRIL 25, 2025

And the shift to better integrate CS and sales is well underway. Renewals forecasting was historically a sales game, but increasingly, CS teams are responsible for expansion revenue. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Where can you start?

Forecasting

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. The result?

Payment Features

User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses.

Payment Methods

Teamgate

JUNE 5, 2025

Integrations +1 725-254-2694 Start Free Trial Login Log in Sign up REQUEST A DEMO --> Sales Management CRM Data Hygiene Checklist for Sales Teams Chase Horn June 5, 2025 Ensure your sales team’s success by maintaining clean CRM data with this essential checklist and insights on data hygiene benefits. trillion annually in the U.S.

Underperforming Technical Team

User Pilot

JUNE 25, 2025

Let’s be honest: most app monetization strategies are outdated and even downright annoying to users. Between intrusive pop-up ads, strictly gated features, and endless upsells, users are over it, and churn rates reflect that. How to choose the right mobile app monetization model? The same monetization model cannot work for both.

Payments

User Pilot

MARCH 30, 2025

If retention slips, you end up overspending on acquiring new users instead of growing revenue from those you already have. The app isnt engaging: A lack of engaging features can get users to ditch your app for a competitor. The balance between monetization and user experience is tricky. Create custom playlists on Spotify.

Payment Solutions

Totango

FEBRUARY 12, 2025

Use advanced platforms to simplify even the most complicated relationships. Even a slight uptick in churn can result in significant revenue loss. One team might be fully engaged while another struggles with adoption. Different business units may have distinct levels of engagement, adoption, or satisfaction.

Enterprise

User Pilot

JULY 17, 2025

It informs users that the setup is complete and they can start using the platform. The re-engagement “nudge” email A re-engagement email triggers when someone has become inactive after logging in once or twice. Here’s a great re-engagement email example from Asana: Re-engagement email from Asana ( source ).

Marketing

User Pilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. But in this case, extended sessions signal anxiety and lack of focus, not engagement.

Payment Solutions

User Pilot

MAY 17, 2025

This suggests a few things: having your app in multiple languages will help you reach a wider audience, improve user perception, and drive long-term engagement. Youll also see how Userpilots all-in-one localization, onboarding, and analytics features make the process easier. All these contribute to better revenue and customer loyalty.

Mobile

User Pilot

MAY 17, 2025

Platform fragmentation makes everything worse Youre not just dealing with different UI components: Youre dealing with separate SDKs, OS-level restrictions (hello, App Tracking Transparency), different lifecycle models, and even different naming conventions. People install apps, poke around, and churn before ever creating an account.

Payment Solutions

USIO

JULY 1, 2024

In the competitive world of Software as a Service (SaaS), generating recurring revenue is essential for sustainable growth. While many strategies involve significant investments in marketing, sales, and technology, there are also effective methods to boost recurring revenue that require minimal financial outlay.

Payments

SaaStr

AUGUST 9, 2021

Everyone talks about hitting 120%+ NRR these days But the truth is, single-seat users & very small businesses churn at a high rate. That sort of churn hurts. Even modestly decreasing churn in Very Small Business and single seat accounts can have a big impact. Often 3% a month. More here.

Churn

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store.

Scale

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Process chargebacks.

Payment Methods

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. MRR stands for Monthly recurring revenue. It measures the total repeatable revenue your company generates each month. You should exclude any type of non-recurring payment from your MRR calculation. MRR stands for Monthly recurring revenue.

Payments

Subscription Flow

OCTOBER 2, 2024

In simple terms, revenue leakage means that a business is unable to collect a 100% of its earned income. There is always a small percentage of income that gets ‘leaked out’, causing revenue loss. Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account.

Payments

SaaStr

DECEMBER 17, 2019

Enter the platform company. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Zach : So in our back end, we’ve integrated with about 10,000 financial institutions in the U.S. Zach : About 260.

Payments

Subscription Flow

MARCH 1, 2024

When talking about ClickFunnels payment gateways – when a reliable payment gateway is integrated with ClickFunnels – this vision comes to pass. A payment gateway is not just an essential component that connects customers’ bank accounts to your merchant platform—it is more than a service.

Payment Services

Baremetrics

JANUARY 9, 2022

Reducing churn is the single most important thing your SaaS. So how do you identify customers at risk of churn? In this article, I will list a series of actions you can take to identify cohorts of customers most at risk of churn. I’ll also give you positive actions you can take to reduce and even prevent customer churn.

Churn

Intercom, Inc.

APRIL 26, 2022

Prioritize meaningful customer engagement. Optimize your checkout process. With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale.

Payment Methods

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Integrated knowledge base. It includes: Live chat.

Technical Review

Baremetrics

MARCH 23, 2021

Your payment processor may be an important element of your business. However, with so many of these payment platforms on the market, how are you supposed to choose? If you’re searching for one of these platforms, what qualities are important to you? be honest How well do you know your business?

Payment Methods

Stax

APRIL 17, 2025

Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage. Theyre seeing great engagement, and theyre ready for more.

Payments

Baremetrics

OCTOBER 8, 2021

Churn is the share of your customer base that has stopped using your service over a defined period of time. Churn can be calculated in two ways, namely customer churn and revenue churn , and there are good reasons to calculate both. Baremetrics brings you metrics, dunning, engagement tools, and customer insights.

Payment Services

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Churn