FastSpring

SEPTEMBER 2, 2020

“It doesn’t take a genius to understand that business model failure comes when CAC (the cost to acquire customers) exceeds LTV (the ability to monetize those customers.)” The traditional method of calculating LTV is actually pretty simple: Average value of a sale × Number of repeat transactions ×.

Scale 148

Scale Payment Methods Payments SaaS Payments 148

Aaron Beashel

MARCH 9, 2018

They use marketing tactics like search engine optimization & virality to attract people to their website, where a portion of them will then signup and start using the product. Campaign Monitor (Channel) – Campaign Monitor is an email marketing tool that leverages a Channel model acquire customers. Factors to consider.

Scale 192

Scale SaaS Payments B2B Strategy 192

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online.

Sales Hiring 183

Sales Hiring Scale SaaS Payments Payment Services 183

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. The discussions are really circulating around value creation and value capture opportunities within the business.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

FastSpring

OCTOBER 18, 2018

In other words, we are now in an era of subscriptions, in which businesses are progressively moving towards subscription-based business models. How is your digital business keeping up? They have unique preferences that require personalized shopping experiences. Incentivize customers to buy with flexible pricing.

Payment Features 67

Payment Features Payment Services Subscription Payment Methods 67

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. What I love about SaaS as a product person is that it’s a longterm value exchange. I think it’s such an interesting window into the company’s business model and I bucket companies into one of three buckets. What do I mean by that?

Payments 104

Payments Pricing Compensation Scale 104

Baremetrics

NOVEMBER 9, 2021

An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. A recent example of this is Instacart acquiring Caper AI for $350 million to streamline the online shopping experience. Churn Rate Churn rate basically defines the long-term trajectory of a business.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. I’d be the first to admit this wasn’t very effective and needed an overhaul.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

FastSpring

DECEMBER 7, 2023

But if you’re not dealing in mergers and acquisitions every day like Carl is, you might have a lot of questions about how to best position your business if you’re interested in selling. Now that was something you found online and bought in person. Well, enough about the first thing you bought online.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Andreessen Horowitz

APRIL 29, 2024

Loan servicers are responsible for collections, where they auto debit gross principal and interest payments from a bank account and wire them to the lender. The service maintains control over payment directives and loan management. Certain software and services providers have the ability to do all 3; other times the roles are divided.

Payment Services 93

Payment Services Payment Solutions Development Team Review Outsourcing Services 93

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

JANUARY 15, 2025

Marchelle’s personal journey took her from early adopter of Mangomint, to 6 years later, VP of Sales over a 25+ person SMB sales team. While nowadays the company has perfected a high-velocity inbound model, Michelle’s domain expertise originally helped her (and Mangomint) successfully break into outbound sales.

Scale 274

Scale Sales Hiring SaaS Payments Sales 274

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. Nick Mehta: So let’s dive into the future.

Payment Methods 263

Payment Methods Merchant Services Scale Payments 263

Casey Accidental

DECEMBER 11, 2023

Besides building a growth model and forecasting your growth from it, which I absolutely recommend you should do, what are the factors that contribute to how quickly you need to be investing in that second product after the first product finds product/market fit? B2B requires suite expansion. Why does B2B require suite expansion?

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStr

OCTOBER 4, 2019

Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally? How did you think about this, and why did you start with SMB? What changes? *

Scale 133

Scale SaaS Payments SMB Sales Hiring 133

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Does one have to move to enterprise?

Scale 144

Scale Sales Recruiting SaaS Payments Payment Services 144

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Which was that pioneering inside sales motion driving a lot through online and through WebEx at the time.

Underperforming Technical Team 178

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 178

SaaStr

AUGUST 9, 2019

Vikas Bhambri: Three weeks later, I hosted a CIO breakfast in London and I had CIOs from some of the biggest banks in London, as well as some of the US banks that had a significant presence, i.e. at JP Morgan in London, and to a person, they said they would never spend another penny in on-premise CRM. A couple of questions on this.

SaaS Payments 145

SaaS Payments Cloud Technical Review Sales Hiring 145

OPEXEngine

SEPTEMBER 10, 2020

Here are a few of the trends that we are hearing about from CFOs, investors and lenders: Flexible pricing models and payment terms: A couple of things are happening here. Many SaaS companies are also being more lenient with payment terms, especially for customers in harder hit sectors of the economy. Be kind and laugh a lot.

Payment Services 59

Payment Services SaaS Payments Trends Payment Solutions 59