Totango

AUGUST 23, 2017

Thomas used that data vault to inform the frameworks he shared in his presentation about Building Customer Centric Organizations, and we’ve summarized those frameworks below. Thomas answered four primary questions in his presentation: Why do organizations need to be customer-centric now? What will customer-centric organizations do?

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

Sales Enablement, SaaS and Growth

MARCH 23, 2020

David Cancel of Drift often talks about letting your ideas “ cross-pollinate ” and mental models can be a catalyst for that. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Network effects (marketplace).

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. As the likes of Airbnb, Uber and Apple have found, creating an entirely new category can be a lucrative business.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. You can view the full video here.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

BetterCloud

AUGUST 16, 2018

This was originally presented at the Google Washington DC HQ Tech Talk on August 7th, 2018. The data was collected as part of Exactis’ service as a “compiler and aggregator of premium business and consumer data,” which they then sell for profiling and marketing purposes. Both are legitimate business models.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

NOVEMBER 7, 2019

If you think about it that way, then I think it simplifies a bit the equation, and you can think of how does that apply to your business? Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

Chart Mogul

SEPTEMBER 15, 2023

Source 16 Startup Metrics by Jeff Jordan, Anu Hariharan, Frank Chen, and Preethi Kasireddy, a16z We have the privilege of meeting with thousands of entrepreneurs every year, and in the course of those discussions are presented with all kinds of numbers, measures, and metrics that illustrate the promise and health of a particular company.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Chargify

AUGUST 17, 2017

Note: For the purposes of this specific post, the tactics presented are targeted to established SaaS companies that have already verified product/market fit and experienced initial traction. Your SaaS should already have identified KPI’s (Key Performance Indicators) and be tracking them obsessively to analyze the health of your business.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

OpenView Labs

JUNE 4, 2019

Our culture is fascinated with underdogs and overnight successes— companies, products, or services that seem to rise out of nowhere and completely change their respective industries. We’ll examine the term’s origins, look at true disruptive innovations from past and present and examine why Uber and Tesla are mislabeled as disrupters.

Innovation 71

Innovation Technical Review Travel Business Model 71