OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. I’ll often start interviews with a simple “What’s your why?”, Overarching observation: “People don’t buy what you do, they buy why you do it.”

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Put simply, enduring companies have moats which defend their business model - they are a competitive advantage. There are many examples of businesses with moats and they’re characterised as being difficult to replicate (which is why they’re desirable) - below are several examples: Moat. Subscription business model.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

JUNE 21, 2018

You need to build an efficient sales team…you can’t just throw money or headcount at things. When I started the business, there was enough momentum behind it for it to be interesting. You need to maximize everything you possibly can to beat the competition because you can’t just throw money or headcount at things.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaStr

SEPTEMBER 19, 2019

This time, five minutes in this guy who’s really friendly and really enthusiastic, like with a big smile on his face, says, “Guys, I am so concerned about your business model.” Luckily, we got an invitation to fly out to Mountain View, California and interview in person for YC. Why did we even fly out here?

Scale 111

Scale Sales Hiring Software Review Scaling 111

Intercom, Inc.

MAY 13, 2021

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Early on, how you might think about your capacity planning or your headcount allocation for CS is very much a cost-centric framework. Riding the hyper-growth wave. Linda: That’s a great question. Well, it’s not me.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Intercom, Inc.

OCTOBER 29, 2019

This data typically comes in three broad flavors: Firmographic: This includes employee headcount, revenue, vertical, business model, location, tech stack, web traffic, and other publicly available information about the customer. additional data on our customers’ business models, size, web traffic, and verticals.

Business 184

Business B2C Scale Headcount 184

Andreessen Horowitz

MARCH 21, 2024

On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. However, 46% of survey respondents mentioned that they prefer or strongly prefer open source models going into 2024.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145