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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Account Managers: They serve as the lead point of contact for all customer account management matters. What is a SaaS business model?

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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Speaker video: Stripe is really a set of developer tools for building and operating an online business. The exchange of value.

Scale 148
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SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 114
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Your guide to self-serve onboarding: How to get your product to sell itself

OpenView Labs

If you can nail it, you’ll be on the path to a very strong business model. 1 – Your product is too confusing without sales or success helping out. You signed up for a product only to get bombarded by a chaotic array of touch points spanning in-product chat, sales rep outreach, company announcements, marketing emails, and so on.

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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 124
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Recur Now 8/28: WeWork, We IPO, We Cause Debate

ProfitWell

WeWork, now officially known as the We Company, filed for their S-1 on August 14th in a film noir-esque documentation. Well, it seems to be a case of business model, economics, and downright ethics. You name it, and out there somewhere there’s a recurring revenue business for it. WeWork, We IPO.

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Career Decisions: What To Look For In a Software Startup

Kellblog

While the sales-and-marketing types will emphasize “its proven-ness” you will want to know how much technical debt there is associated with this old architecture. Selling SFA to sales, e.g., would be in the most attractive category while selling soft productivity improvement tools to HR would be in the least.