User Pilot

JULY 6, 2023

We know it’s perfect for customer success and product marketing because we built it for it. Userpilot brings more than the ability to trigger NPS surveys inside your app, you can also create onboarding flows , collect user behavior data , and give access to advanced product analytics —everything to nurture product growth.

Payment Solutions

User Pilot

JULY 18, 2023

Apply these 7 retention strategies to reduce churn rates: Personalize user onboarding for different user segments. For example, it’s involuntary churn when customers experience payment failures and can’t upgrade or when a bug in your system mistakenly flags a customer’s account for cancellation. Monthly recurring revenue.

Churn

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Use welcome screens to segment customers and understand their jobs-t0-be-done to personalize their onboarding.

Underperforming Technical Team

Baremetrics

JULY 30, 2021

Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more. Chargebee reviews: Pros Chargebee reviews: Cons Chargebee vs. Baremetrics - the Dashboards What payment information can you see in Chargebee?

Systems Review

Baremetrics

JANUARY 24, 2021

The benchmark customer churn for SaaS for SMBs is 5%. Our smallest self-serve plan was basically a revolving door, and users couldn’t upgrade or downgrade their plan without calling a sales person. Even pre-COVID, our industry (online coaching) had matured drastically since 2018, and those trends were poised to continue.

Churn

User Pilot

JULY 5, 2023

TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences.

SaaS Payments

User Pilot

JANUARY 15, 2021

This post will help you wrap your head around the main concepts in product analytics, and how to implement them to grow your product! Here are the need-to-know takeaways: What is Product Analytics? It’s the tools and methods you use to understand user behavior within your app. What KPIs are used in Product Analytics?

SaaS Payments

User Pilot

OCTOBER 5, 2023

Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers. Finally, tracking the metric enables the finance team to budget effectively and assess the financial health of the product, while the senior leaders use it to inform the organizational and product strategy.

SaaS Payments

User Pilot

OCTOBER 30, 2023

Basically, every user interaction is an event, and this can be everything that the user does in the app or on the website, for example, clicking on a button, completing a form, viewing a page, closing a pop-up window, etc. Heap for event tracking Event tracking is one of the most common use cases of product analytics tools.

Payments

User Pilot

OCTOBER 30, 2023

Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app? Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app?

Payment Solutions

ProfitWell

DECEMBER 9, 2019

With a deep dive into your intended market—whether that’s tracking SaaS funding trends or conducting competitor research—you’ll understand your target customers on a deep level and know how to target them. Determine product-market fit. If there isn’t a viable market , you’re setting yourself up to fail.

SaaS Payments

Unbounce

JANUARY 11, 2025

Put simply, price testing is a process where you present different prices to the market in an effort to increase revenue and attract customers. For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle.

Pricing

Unbounce

JANUARY 11, 2025

Put simply, price testing is a process where you present different prices to the market in an effort to increase revenue and attract customers. For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle.

Pricing

User Pilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Personalize the experiences of your new customers to accelerate their time to value. There is no universal benchmark for a good customer retention rate in SaaS.

SaaS Payments

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%. So what benchmarks should subscription companies aim for? Bring down your payment failure rate.

Churn

OPEXEngine

FEBRUARY 22, 2022

The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. Direct Sales is a valuable GTM strategy if the company can deploy an enterprise-grade product and sell it at a premium. eCommerce Marketplaces. Some SMM companies may use all four depending upon the business model.

SaaS Payments

Chart Mogul

JULY 30, 2024

Pros: Less risk averse than traditional methods. This method isn’t just funding-related; it’s about building your skills and network, so the programs can be time-consuming. No large payments. Quicker than other methods. Monthly payments. Personal financial risk. Networking. Creditability. No network.

SaaS Payments

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

Engagement

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

Payments

User Pilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Segmenting on Heap.

Technical Review

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

SaaS Payments

User Pilot

OCTOBER 30, 2023

Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Pricing plans of Heap.

Payments

OPEXEngine

DECEMBER 15, 2020

Dig deeper to find out the true cause of them leaving: you might find that the cost of your product itself wasn’t the real problem but that your customer just didn’t find enough value for what they were paying. Tia Fomenoff, Director of Product Marketing, Thinkific. Plain and simple. Feature usage.

Churn

Chart Mogul

JUNE 24, 2021

Even the simplest pricing localization method requires new workflows and considerations, so it’s understandable if you’re apprehensive about jumping in feet first. When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront. 2 types of pricing localization.

Pricing

ProfitWell

MARCH 4, 2020

Podium rolls out payments to amp up customer interactivity. Podium , a Utah-based SaaS company focused on small business customer interactions, added payments technology to its product suite this week—ultimately allowing its users (the companies leveraging its software) to collect payments. Localization benchmarks.

Payment Services

ProfitWell

NOVEMBER 12, 2019

A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Put together a ‘pricing committee” comprised of members from sales, finance, product, marketing, and a coordinator who’s the driver of your research and strategy.

Pricing

User Pilot

MARCH 11, 2024

Custom events – Including actions such as compelling account setup, setting up payment methods, and creating workflows to track feature usage and overall adoption progress. Here’s an overview of the pricing plans and features of each plan: Starter plan : This plan features essentials to find product-market fit.

Software Review

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.

SaaS Payments

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. Book sales: We make some money from this, but it’s more a marketing and authority building tool for the Collective. But in the first year, she made only $2,000.

Payment Methods

FastSpring

FEBRUARY 23, 2023

Michael goes into a lot more detail about identifying new international markets to expand into around 14:30. Global SEO: The First Thing You Need to Verify One of the first things that Michael checks when he’s working with a new client that has a website translated into multiple languages is their hreflang tags.

Payment Solutions

SaaStr

OCTOBER 24, 2019

Because there is not benchmarks. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Here’s the payments and if you sign them within the week you’ll be really happy.”

Payments

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? 242: It’s the employees’ market. But to our episode today and an individual that I’ve learned so much from in the past, both personally and through his writing, and so I could not be more thrilled to welcome back Dave Kellogg to the hot seat today.

Sales Hiring

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. Just think, the skills and attributes which are required of a marketing leader at a 10 person company are much different, and indeed could be a potential weakness at a 1,000 person company.

SaaS Payments

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

A high churn rate is highly undesirable as it shackles growth , is a source of friction and (rightly) raises tough questions about product/market fit. For SaaS businesses to turn a profit they need clients to succeed and continue paying for their products over a long period of time. In-person training. Oracle Eloqua.

Churn

User Pilot

APRIL 14, 2025

With Day 1, Day 7, and Day 30 being common benchmarks. Strengthens product-market fit. Use onboarding surveys to personalize the journey. That means faster iteration, better personalization, and ultimately, higher retention. And not just during the initial experience, but weeks and even months down the line.

Payment Solutions