OPEXEngine

MARCH 9, 2022

For over a decade, we have been benchmarking R&D expenses and headcounts. In 2022, we are improving the depth of our R&D benchmarks into efficiency and ROI and will be rolling out a new R&D benchmarking aimed at CTOs and Engineering management. Understand how your outsourced teams are impacting your return.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

OPEXEngine

JULY 27, 2021

It is an exclusive meeting limited to Finance executives benchmarking with us and governed by Chatham House Rules. The SaaS Finance MeetUPs help provide context for our benchmarking community to the OPEXEngine benchmarks and content that we develop. Digitally enabled lean processes.

Finance 52

Finance Outsourcing Services Scaling SaaS 52

ChurnZero

OCTOBER 15, 2021

They reviewed all our contracts. During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. Why NRR benchmarks are dangerous.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Andreessen Horowitz

MARCH 21, 2024

On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. One executive mentioned that “LLMs are probably a quarter of the cost of building use cases,” with development costs accounting for the majority of the budget. A multi-model future.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145

ChurnZero

MARCH 22, 2019

To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. How to develop a customer health score and key customer events to track. If you do multi-year contracts that’s probably a more specific way of doing it.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

Sales Enablement, SaaS and Growth

JULY 24, 2018

The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate. Source: Accenture The second model is the Horizons Framework developed by McKinsey. Adopting a freemium strategy lowers CAC for several reasons.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131