ProfitWell

NOVEMBER 21, 2019

The way you process B2B payments matters. To keep your company thriving, you need a fast, reliable method for collecting payments for services rendered. Understanding the intricacies of the B2B payments process, and the solutions that can help, will ensure that you’re never struggling to receive these payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. Another way is utilizing different SaaS marketing strategies, such as providing high-quality content and expanding product access.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. In part one, we cover benchmarks and common churn formulas. Table of Contents.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payments 104

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

User Pilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Track user interaction patterns. Track user interaction patterns.

Payment Solutions 105

Payment Solutions Payments Software Review SaaS Payments 105

FastSpring

DECEMBER 18, 2020

As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. It comes down to having an online presence, understanding buyers’ needs, and, most importantly—a platform that can handle transactions.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

User Pilot

FEBRUARY 7, 2024

That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. to 29% depending on the industry.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Neil Patel

SEPTEMBER 10, 2021

It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes. Even small businesses need to adopt AI technology to keep up. Use Exceed.ai

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? We’ll see more services companies adopt a product led growth strategy but for selling their services online. Mike Tria, Head of Platform at Atlassian. Employee engagement software is another interesting area for SaaS. Martin Roth, CRO at Levelset. Stuff gets missed.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Baremetrics

JANUARY 18, 2022

Companies that operate over multiple regions or countries are increasingly turning to price localization as a way of bringing in more customers and growing their revenue. This is particularly useful for SaaS businesses without many brick-and-mortar assets. How to Develop a Great Price Localization Strategy 1. Table of Contents.

Payment Methods 98

Payment Methods Pricing Payment Services Strategy 98

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. David used the U.S. as an example: “You charge in U.S.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Collect user feedback by triggering in-app surveys at the end of the trial to gather direct feedback on user satisfaction and specific conversion obstacles. Besides, anything above 30% is regarded as exceptional. But how much?

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

OPEXEngine

JANUARY 18, 2022

Challenges wrought by the pandemic haven’t come with easy or obvious solutions—other than a measure of agility to adapt to new situations. The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “We Robust technology.

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 2) Software companies can pay high commissions because they don’t sell physical products. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

DECEMBER 26, 2019

This session weighs the options to create the right combination for your martech strategy. I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right?

Sales Hiring 156

Sales Hiring Payment Methods Payment Solutions Marketing 156

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing your business was easy. Tell people about your business, get them in the store, sell them things, then look for more customers. Let’s take a look.

Customer Success 104

Customer Success Payment Methods Payments Payment Services 104

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential?

B2C 146

B2C Payments SaaS Payments B2B 146

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. Experience is the keyword here. We hit it pretty hard.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. In an era where we (vendors) increasingly run our own software, running it is increasingly as important as building it.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Zoho Subscriptions.

Payment Methods 146

Payment Methods Merchant Services Payment Services Payments 146

FastSpring

FEBRUARY 26, 2019

With improving technology and digital platforms, shoppers have started to think differently and redefined what “shopping” means. Whether you’re selling software, virtual goods or subscription services, chances are you will have noticed one significant trend impacting your ecommerce business: cross-border ecommerce is on the rise.

Payment Services 73

Payment Services Payment Methods Payment Facilitation Payment Solutions 73

ProfitWell

NOVEMBER 15, 2019

Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. Subscription businesses rely on recurring revenue from subscribers, so retaining dedicated customers is crucial to keeping your business alive. Is there support for this tool?

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g.,

Payment Services 124

Payment Services Payment Features Merchant Services Payments 124

FastSpring

JUNE 19, 2019

Data is now fundamental to how people work & the most successful companies have intelligently integrated it into everyone’s daily workflow,” he said. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. 50% of the world’s population is now using the Internet.

Payment Methods 84

Payment Methods Trends Payments Payment Services 84

ProfitWell

SEPTEMBER 4, 2019

But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. Those companies utilizing value metrics see half the gross revenue churn rate than those companies utilizing strictly feature differentiated pricing. Finally, you need to tackle your failed payments.

Churn 53

Churn Payments Payment Solutions B2C 53

ProfitWell

MAY 21, 2020

How B2B and B2C companies can insulate themselves. For SaaS specifically, because most companies follow a recurring revenue model with long-term relationships, it's extremely difficult to acquire new customers. You may not acquire new customers and see an increase in revenue, but maintaining what you have is more important than ever.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Baremetrics

OCTOBER 12, 2021

of businesses struggle with lead generation. Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Sharing their contact information implies that they may want to do business with you. Target practical terms in search engine marketing.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. One industrial company, for instance, makes account assignments in a cloud-based sales planning platform.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

ProfitWell

OCTOBER 16, 2019

Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. I mean, just take a look at all these different surveys: A 2018 KBCM Technology Group survey reported a median annual revenue churn rate of 13.2% Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Sales Hacker

APRIL 1, 2021

Your customers want to buy online more than ever, whether that’s for a $10 million system or a last-minute birthday present. While that can feel like a B2C trend, your B2B shoppers and targets are doing much the same thing. Keep an eye on the B2C trends that are driving many B2B market shifts.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

Totango

MARCH 26, 2019

Businesses need a new strategy for growth. The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Customer success software makes managing this data and monitoring customer satisfaction scores easier and more organized.

Customer Success 67

Customer Success Payment Methods Payment Services Payment Solutions 67