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In B2B is it a good idea to outsource Customer Success?

CustomerSuccessBox

You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. Streamlined user onboarding. Retention begins at onboarding. But will it help in the long run? Customer Retention.

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Should Your SDR Team Be Outsourced?

Sales Hacker

Driving sales is such a vital component of every company’s strategy, so it may seem illogical to even consider outsourcing any part of your sales process. In this article, I’ll talk about the pros and cons of complete outsourcing, outsourcing certain functions of the SDR role, and building your entire SDR team in-house.

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How to Accelerate Production Deployment and Embed Trustworthy AI into Commercial Solutions with IBM Embeddable AI Leader George Kreitler

SaaStr

That’s where George’s team spends a lot of time, working with partners in various stages of the AI journey and helping them unlock value from AI. At IBM, they launched Watson X, their approach to an AI and data platform mainly focused on B2B. Going a Level Below A lot of Enterprise is about data services that make AI effective or not.

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What Makes a Great VP of Marketing in SaaS: A Deep Dive with Jason and Dave Gerhardt, ex-VPM of Drift

SaaStr

Despite the rise of self-service in B2B , the marketing toolkit (targeted outbound, drip marketing, content marketing , webinars, events) remains effective. As a result, marketing, CS, onboarding, and other functions end up reporting to the CRO. When CS is part of sales, there’s a lack of focus on customer care.

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Don?t Hire the Wrong Outsourced Sales Professionals: 6 Handy Tips

Sales Hacker

A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. It’s true that outsourcing your sales to a third-party provider can yield favorable results. There are many outsourcing companies, but which of them can actually hold a sales quota and get results?

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A Vendor’s Guide to B2B Ecommerce

FastSpring

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

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8 Best Chargebee Alternatives and Competitors (And How They’re Different)

FastSpring

Next, we explain how a MoR is different from other payment service providers. A Merchant of Record (MoR) is the business entity that sells goods or services to the buyer. You can act as your own MoR or you can outsource the entire process to FastSpring. What It Means to Have FastSpring as Your Merchant of Record. And more…. …