In B2B is it a good idea to outsource Customer Success?
CustomerSuccessBox
SEPTEMBER 15, 2021
You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. Streamlined user onboarding. Retention begins at onboarding. But will it help in the long run? Customer Retention.
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