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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. In another article I saw a management directive not to put people on hold. You could be written up for not pitching a sales offer on EVERY CALL that came in.

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Facebook Workplace’s Julien Codorniou on turning companies into communities

Intercom, Inc.

I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. John: It sounds like you learned quite a bit about how to actually structure your sales team and who does what.

Scale 151
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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130
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The Hard Thing About Your Brand and Funnel

Hacking Revenue

Getting to know Marketing, R&D, BI, Sales and Branding professionals from all around the world, visiting their offices and understanding the way they’re doing business, helped me realize that the world is becoming a better place because of that. I personally think it’s actually a great thing.

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Best Managed WordPress Hosting

Neil Patel

They also have partnerships with other companies like Cloudflare, AWS, and Let’s Encrypt. There’s no confusion from having to share accounts or passwords. This allows teams to quickly generate and modify sites for sale. With WP Engine, it’s built right in to every hosting plan they offer. We want it.”

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How to Build Happier Employees – Lessons From HubSpot’s CTO Dharmesh Shah and Chief People Officer Katie Burke

SaaStr

We could talk about CAK and LTV, and economics, and fundraising, and entrepreneurship, and SaaS and engineering, and product management, but instead I chose to talk about culture and people, which is a little bit of an odd topic for a CTO to pick up. ” “I hated Katie at that company meeting, it was awful.”

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How AI could impact the B2B software industry in the next decade

Point Nine Land

If building the infrastructure of a SaaS product seems easy nowadays (with AWS and the myriad of developer APIs available), it was not the case fifteen years ago. Providing a “cloud based” service was really challenging in terms of infrastructure, and the first SaaS startups had to hire large engineering teams dedicated to this aspect only.