AWS Definition Engagement Underperforming Technical Team 
SaaStr
SEPTEMBER 12, 2019
At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.
Audacix
JULY 18, 2022
Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. There is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Is this happening for you too?
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SaaStr
JULY 20, 2021
David : If we can get a lighter we can definitely hook this up. It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. Here we go.
Intercom, Inc.
OCTOBER 12, 2021
As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.
SaaStr
MAY 15, 2020
Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? When you look at, just in statistic, Harry, of it, companies that have employees who are highly engaged are 22% more profitable. When should one hire their first CS rep?
Intercom, Inc.
DECEMBER 2, 2021
From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.
Sales Hacker
OCTOBER 7, 2021
Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.
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