SmartKarrot

JANUARY 3, 2022

Science is the backbone of application development, but human-like interaction needs the art of incorporating context to a message, personalizing and adding relevance to response to the received message. The instant message while contacting customer support also is generally sent by chatbots.

AI 10

AI Artificial Intelligence Technical Review Systems Review 10

SmartKarrot

JANUARY 3, 2022

Science is the backbone of application development, but human-like interaction needs the art of incorporating context to a message, personalizing and adding relevance to response to the received message. The instant message while contacting customer support also is generally sent by chatbots.

AI 10

AI Artificial Intelligence Technical Review Systems Review 10

CloudGeometry

JULY 8, 2021

Frankencloud happens when the speed of customer-facing feature development is paid for by charging interest to functions outside of the direct control of the application developers. What proportion goes to adding value by working on software that benefits customers and users?

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

Upscope

SEPTEMBER 9, 2020

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

SaaS Payments 69

SaaS Payments Trends Payment Services Sales Recruiting 69

Frontegg

AUGUST 12, 2021

Founded in 2013, Auth0 is now seen as a trusted and dependable authentication solution, especially by SaaS application developers. The platform is great for enterprise, as it supports integrations with dozens of apps, protocols, and platforms with pre-build provisioners and adapters. 1500 minimum. #2 2 – Auth0.

B2C 98

B2C Identity management Systems Review B2B 98

Frontegg

DECEMBER 30, 2021

This US-based company goes with the slogan – “ Authentication your customers will MF(A)’n love ”. Jokes aside, Trusona is allowing SaaS application developers to reduce customer support costs by deploying a self-service MFA solution. What else do you need?

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

Intercom, Inc.

SEPTEMBER 5, 2019

The other thing in this space we’re talking about is that it’s quite tempting when you’re in the early throes of application development to be so workflow-obsessed about speed that you can actually overfit or overserve your target customer. The similar use case for us is actually the customer support team.

Sales Recruiting 138

Sales Recruiting Underperforming Technical Team Software Startup 138

User Pilot

AUGUST 31, 2023

Other negative network effects are reduced usability because of congestion and strain on infrastructure and customer support. As more applications are integrated into the Zapier platform, its usefulness and value increase. However, this can make companies complacent and hinder innovation.

Social Media 105

Social Media Customer Lifetime Value SaaS Marketplace as a Service 105