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Navigating subscription in the air

ProfitWell

Today, we’re eyeing subscription aviation. Plus, an interview on Product Hunt Radio from the mind of a brand master. Your top subscription news. Navigating subscription with Etihad Airways. Because it will make regular, recurring trips easier to manage from both sides. Cutting the security line?

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A Look Back: Everything Breaks When You Go Into Hypergrowth Mode, with UiPath’s CMO (Europa Video + Transcript)

SaaStr

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business. In fact, our CEO will fire an arrogant person tomorrow, right? These are self funding, right?

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??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

Customers tend to follow a pattern of purchasing Shep describes as a regular routine – once a month for a hair appointment or once a year for a SaaS business subscription. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Is it price-related? Is it just because it’s convenient?

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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

If we have sent a customer an invoice twice and the billing account is therefore incorrect, and we say, “We regret any inconvenience this may have caused,” well, it’s more than an inconvenience. I’ll give an example from airlines. Thank you for interviewing me like a friend.

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The Best SaaS Blog Posts and Resources Library

Chart Mogul

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. I’m also a board member of Beek , a B2C subscription audiobook company, and I’ve advised many companies across both models.

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PODCAST 123: How to Go From a Transactional Model to a Subscription Model with Brandon Meyers

Sales Hacker

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. So what do we do, right?

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CX author Dan Gingiss on turning customers into your own salesforce

Intercom, Inc.

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. You’re probably in charge of the different payment methods that your company accepts. The Southwest Airline #RescueTheDress. Putting the customer at the heart of it all. Thanks for joining us. They’re fantastic.