Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Are they looking for a developer with a specific skill set?

Social Media 122

Social Media Underperforming Technical Team Technical Review Sales Hiring 122

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. Just this week, we announced a new group of apps that users can add to the Intercom Inbox to provide faster and deeper customer interactions. Short on time? Here are a few quick takeaways.

Scale 190

Scale Branding Underperforming Technical Team Enterprise 190

Intercom, Inc.

NOVEMBER 17, 2021

The writer should be confident that their readers can understand and use the language, especially in delicate situations where the customer may already be upset. Emoji use in customer support is a no-brainer when the brand’s voice is playful and fun – just make sure it’s there for embellishment, not carrying content or replacing words.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

User Pilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. This contributes to higher satisfaction from the users in general – as they tend to prefer to self-serve rather than talk to support. – Raeann F.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

SaaStr

JULY 12, 2022

You have to create a repeatable process if you’re going to scale up the sales team. The Number One Job of a VP Sales is Recruiting a Great Team. But let’s step back a minute, you’ve got three reps on your team already, doing whatever revenue, four, and you want to triple your revenue. Whatever you do, hire two.

Sales Hiring 284

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 284

How To Buy Saas

MARCH 3, 2025

Instead of wasting hours on data entry, scheduling, or customer support tickets , AI handles the grunt work so you can focus on strategy and growth. For example: AI-powered chatbots handle 80% of customer inquiries without human intervention. Businesses are done waiting weeks (or months) for developers to build software.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Payment Services 52