Intercom, Inc.
JUNE 19, 2018
On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Using customer support to drive loyalty, engagement and revenue. 1 obstacle for these executives. 1 obstacle for these executives.
Intercom, Inc.
SEPTEMBER 23, 2021
I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” I asked a bunch of interesting questions such as, “Would you rather go to the dentist or call customer support?”
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Andreessen Horowitz
AUGUST 30, 2023
TABLE OF CONTENTS Known knowns Known knowns are companies/products/ideas that exist today, and that have clear demand from customers. Can costs be reduced, customer support improved, NPS increased, new, previously unprofitable sales opportunities be unlocked? As technology continues to improve, the answer is an unequivocal “yes.”
Intercom, Inc.
OCTOBER 21, 2021
In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. ” But that’s not really the problem the customer was trying to solve. That’s truly the problem that these angry customers are now trying to solve.
SaaStock
JANUARY 25, 2019
Aivo offers Artificial Intelligence solutions for customer service, so that businesses can provide their clients with outstanding experiences. Its core product is AgentBot, which is an automated platform for omnichannel customer support. Airnguru provides a pricing intelligence technology for airlines.
Chart Mogul
JANUARY 2, 2018
Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. What’s interesting is that all of the above products have loyal, happy customers. These companies have generally succeeded in striking a balance between value to the customer and product lock-in.
Intercom, Inc.
MARCH 12, 2020
A customer may not have a complaint, but they may say something to you that makes you realize, “Oh, there’s an opportunity to fix something here or make something better.” Or you find out something even personal about that customer, and you can surprise them. Customer support is a philosophy.
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