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How to Hire A Great VP Sales: The Full Video and Transcript

SaaStr

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. I don’t know anything about sales. More power to you.

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29 Latin American SaaS Superstars

SaaStock

We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. Rock Content is the leading content marketing provider in the Brazilian market, serving thousands of businesses. CEO : Jaime De Paula. Founded : 2002.

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??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

But how exactly do you win a customer’s loyalty? If you work in customer service, chances are you know exactly who Shep is – a leading customer experience expert, speaker, and New York Times and Wall Street Journal best-selling author with almost four decades of experience under his belt. Intercom on Customer Engagement.

Airlines 145
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Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

Lane has such an interesting story: she joined Slack as the 50th employee back in 2015, when the support team was just eight people. She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. Learning support at scale. What do you like in that space?

Scale 168
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MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Intercom, Inc.

A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results.

Scale 190
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Where chatbots are headed in 2020

Intercom, Inc.

Business leaders saved an average of $300,000 in 2019 from their chatbots, with the greatest impact occurring across support and sales teams. Chatbots are rapidly spreading beyond the realm of customer support to drive growth at all stages of the customer lifecycle. The ROI of sales chatbots.

Scale 42
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5 Things You Need to Do to Create a Category with Gainsight (Video + Transcript)

SaaStr

These firms have built very successful businesses offering up advice to companies who are looking for validation, validation on how to navigate categories of products and services and who the leading brands were. They said, “You are the proactive customer support company.” Nick Mehta : I signed them all.

Scale 124