Baremetrics

JANUARY 24, 2021

A year earlier we’d launched the MVP of the model allowing SMB customers to input a credit card to get access to the platform, but we hadn’t had a chance to dedicate time or resources to optimizing a proper SaaS onboarding funnel. The system was too flexible and didn’t provide enough guidance and structure for those going through enrollment.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Sales Hacker

AUGUST 7, 2020

VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Senior Vice President, Sales SMB. Director, Sales Solutions, North America. Manager, LinkedIn Sales Solutions. Sales Manager, SMB New Business Acquisition.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

FastSpring

APRIL 4, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. It sounded like one financial benefit of that approach is new ARR acquisition, right. Jump to video. Jump to transcript.

Scale 130

Scale Sales Payment Methods Merchant Services 130

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common resource constraints are staffing and budget. SMM SaaS Go-To-Market Strategy.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Margin that is like software. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. How does Vikas see the space play out in the coming years when it comes to acquisitions? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Allen Cinzori , Managing Director, Software Equity Group. This is also annual payments only. The compounding effects that churn has on your bottom-line.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. Purchasing a solution is the easy part. But where to begin?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

BrightBack

APRIL 6, 2020

From there, accelerated growth led by an acquisition-first mindset drove companies to tout astronomical metrics while ignoring basic principles of customer retention, and growth-at-all-costs has led to some painful lessons. That record gets broken nearly every day with some days jumping as much as 166%.

Subscription 59

Subscription Payment Features Retention Payment Methods 59

ChurnZero

JANUARY 4, 2019

In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. While bots continued to get a bad rap in 2018, the solutions available significantly improved. Wallstreet will pay attention to Customer Success.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ChurnZero

JANUARY 4, 2019

In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. While bots continued to get a bad rap in 2018, the solutions available significantly improved. Wallstreet will pay attention to Customer Success.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. bao solutions - Digital conversation support for your sales success. Shield App - Real-time LinkedIn Analytics. Acquisition by Dropbox announced on March 9th 2021.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Chart Mogul

DECEMBER 14, 2017

This is what Tomasz Tunguz has called “ the most successful SMB SaaS acquisition channel ever built.” Compatible or accessible payment infrastructure. Not only does this tell you what you’re up against, you also learn whether you’ll have to educate the market yourself — or if you only have to differentiate your solution.

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

Casey Accidental

DECEMBER 11, 2023

When To Invest in New Products If you want to be proactive in thinking about when you should invest in building new products vs. diagnosing a growth problem and determining new product development requiring years of effort to be the solution, how do you do that? Why does B2B require suite expansion?

Payments 113

Payments Scale Payment Solutions Technical Review 113

Sales Hacker

SEPTEMBER 16, 2019

They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Products that will involve an ongoing commitment, payment, or could affect the future in a large way. Inside sales focuses on SMB, mid-market buyers.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

SaaStr

JUNE 13, 2019

We invest from the very earliest stages to the latest stages of software and consumer companies and we’re based in California. And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. In terms of ACV, they span the gamut, everywhere from 5K all the way to 150K plus.

Scale 208

Scale SMB Sales Hiring Payment Services 208

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. They talked to over 500 SaaS companies and looked at what a 1% improvement in acquisition, retention, and monetization did to the company’s bottom line. Monetization had 4X the impact compared to acquisition. What do I mean by that?

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

SaaStr

JUNE 16, 2020

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution. And this is highlighting something that we’re really seeing across the board.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

Baremetrics

NOVEMBER 9, 2021

SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. Customer Acquisition Cost (CAC) & Customer Lifetime Value (LTV) CAC is the cost of acquiring a customer and it’s pretty simple to work out: just take what you spent on marketing and sales and divide it by the number of customers.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

AUGUST 26, 2022

What’s their acquisition channel? These are categories of software that have existed for 30 or 40 years for a reason. You can mock Salesforce or Oracle or Workday, but these are endemic issues that will always need heavy software. Then a lot of folks will say, “Well, great, another video app.

Sales Hiring 204

Sales Hiring Scale Sales Recruiting Scaling 204

Intercom, Inc.

AUGUST 29, 2019

But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. You’re doing super detailed payment-optimization work with them. ” We started with a really small base of people who were SMB, really small customers.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Aaron Beashel

MARCH 9, 2018

The best way to illustrate what I mean is by examples, and I’ve used the email marketing software category to illustrate some of the different models taken by different companies in the space. MailChimp (Touchless acquisition) – MailChimp is an email marketing tool that uses a touchless acquisition model to acquire customers.

Scale 192

Scale SaaS Payments B2B Strategy 192

Tom Tunguz

APRIL 12, 2017

SMB to mid-market to enterprise or straight to enterprise?” ” It’s a key strategic question for many founders building software companies. Cost of customer acquisition is lower in gross terms. In exchange for these benefits, SMB startups cede the enterprise market early on. Less capital is required.

SMB 104

SMB Enterprise SaaS Payments Sales Hiring 104

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. * Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe?

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? What changes? *

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

OnStartups

JULY 7, 2021

So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. We can switch off The Hustle acquisition. I'm just curious. Dharmesh: Yeah.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

OnStartups

JULY 7, 2021

So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. We can switch off The Hustle acquisition. I'm just curious. Dharmesh: Yeah.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40