SaaStr

APRIL 30, 2025

ServiceTitan, the operating system for the trades, continues to scale impressively, with $772M in FY25 revenue, $800m+ ARR and a clear path to $1B ARR. Net Dollar Retention >110% and GDR of >95%: The Power of Being a True Operating System ServiceTitans NRR consistently exceeds 110%, even with SMB-heavy customers.

Payments 141

Payments Payment Services SaaS Payments Payment Solutions 141

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. But when it comes to payments, mobile apps have to contend with a few unique challenges.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Tom Tunguz

FEBRUARY 26, 2025

Startups operate in newer markets where pricing standards haven’t been set. But throughout this turmoil, startups must adopt a process to craft a good pricing strategy, and re-evaluate prices periodically, at least once per year. Many infrastructure as a service companies do this. AWS, Twilio, Heroku, etc.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

Stax

OCTOBER 1, 2024

Acquisition of BlockChyp brings new technology and industry expertise to Stax, furthering its evolution as a leading payment processor ORLANDO – October 1, 2024 – Stax , a leading payment technology provider, today announced its acquisition of BlockChyp , further expanding the company’s end-to-end processing capabilities.

Merchant Services 197

Merchant Services Payments Stax Payment Services 197

Payrix

JULY 17, 2024

How to implement a software payment solution to elevate your business management platform The software industry has always had the reputation of advancing at breakneck speeds. In recent years, many have discovered the value of Embedded Payments to elevate that experience.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

Payrix

MARCH 20, 2024

In a market shaped by fierce competition, emerging technologies, and dominating customer expectations, B2B software companies have evaluated many angles of differentiation to keep the attention of their customers. Among the most recent strategies proving successful for software companies is Embedded Payments.

Payments 147

Payments Embedded Payments Payment Services Payment Solutions 147

FastSpring

NOVEMBER 13, 2024

The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops. A global payments & compliance orchestration platform that will allow your players to transact in the currencies and local payment methods that work best for them.

Payments 157

Payments Merchant Services Payment Methods Payment Services 157

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Customer Retention: Subscriptions encourage customer loyalty as users are committed to the service for a predefined period.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Stax

JUNE 17, 2025

The world of payments is constantly evolving, with new technologies and shifting business demands reshaping how money moves. In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships.

Payments 88

Payments Merchant Services Payment Solutions Payment Services 88

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Payrix

JULY 24, 2024

With their sights set on elevating the customer experience, deepening user engagement, and driving sustainable growth, there’s one thing software companies are making room for in their roadmap: Embedded Payments. However, not all Embedded Payments solutions are built under the same standards.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

FastSpring

NOVEMBER 14, 2024

As you work to expand your SaaS, software, mobile games, or other digital product business worldwide, having the right payment methods available to global customers is key to ensuring they all feel comfortable purchasing. If you want to offer more payment methods around the world, don’t miss this episode of Growth Stage.

Payment Methods 158

Payment Methods Payment Solutions Payments Merchant Services 158

SaaStr

SEPTEMBER 9, 2021

Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. The payments / fintech side of Bill took a decade to come together. Rene cautioned folks to understand the regulatory and fraud elements of doing payments are significant. And a self-service component.

SaaS Payments 62

SaaS Payments Payments Payment Services Scale 62

FastSpring

JANUARY 9, 2023

Most Stripe alternatives fall into one of two categories: (1) payment processors, or (2) a billing solution that covers payment processing and other aspects of billing such as fraud detection, checkout, and more. A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

FastSpring

JANUARY 9, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. We’ve seen these claims out in the wild and I’m just curious, is it possible to really monetize that much outside of app stores? So through, for example, the App Store on mobile or through Xbox or whatever it might be. Jump to video.

Payments 164

Payments Mobile Payment Methods Revenue 164

FastSpring

AUGUST 13, 2024

Apple has revised its App Store rules to be better compliant with the European Union’s Digital Markets Act (DMA), but the fees associated with Apple’s revisions are still considerably high according to an article from The Verge. For example, the “Store Services Fee” will be “a 10% standard commission fee or a 5% discounted commission (e.g.,

Payment Methods 158

Payment Methods Merchant Services Payment Solutions Payments 158

SaaStr

NOVEMBER 3, 2023

We’ll share the answers in today’s brand new episode of CRO Confidential, where our host Sam Blond, partner at Founders Fund, sits down with Toast CRO, Jonathan Vassil to talk about their proven customer acquisition strategies that led to its record-breaking growth. It’s the fastest-growing software business of all time.

Payment Methods 262

Payment Methods Acquisition Scale Payments 262

Tom Tunguz

NOVEMBER 6, 2021

The contracts are identical twelve month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. A multi-year prepay offers even greater benefit to a software company. Imagine an AE closes two contracts for $100k ARR.

Sales Hiring 352

Sales Hiring Scale Payments Payment Solutions 352

SaaStr

SEPTEMBER 22, 2022

And its payments network to roll out. Yes, that can’t last forever, and half of it was from acquisitions (see the discussion below). Like Shopify, Bill.com is now less a SaaS company than a transactions company built on top of a software layer. Importantly, they built their own payment processing network from scratch.

SaaS Payments 64

SaaS Payments Payment Services Payment Solutions Payments 64

SaaStr

JULY 10, 2024

Instructure is one of the leading learning management systems for education with its Canvas product. The overall metrics are a mix of Good and A Bit Tougher: $620m ARR Growing 20.7% (but a big part is from a big acquisition — core business only growing 6.8%) with a $3.5 That’s a lot of debt to pay back and service.

Scale 292

Scale SaaS Payments Payment Services Payments 292

Payrix

DECEMBER 10, 2024

Software-led payments have grown in popularity, and for good reason. Last year, we sat down with several of the payments experts that roam the halls of Worldpay to understand what was on the horizon for software platforms and payments. From those conversations, we made software-led payments predictions for 2024.

Payment Services 100

Payment Services Merchant Services Payments Payment Solutions 100

FastSpring

APRIL 20, 2023

When you’re selling software internationally, it’s vital to give your buyers payment methods that are both familiar and convenient to them. This eliminates friction in the purchasing experience, leading to increased customer acquisition and revenue. FastSpring helps sellers do this globally with a wide range of payment methods.

Merchant Services 146

Merchant Services Payment Methods Payment Solutions Payments 146

SaaStr

JANUARY 18, 2022

There’s been a run of incredible M&A, from Salesforce buying Slack for $27B, to Qualtrics’ $8b acquisition by SAP (and later IPO at $20b+), to Github’s $7.5b Unless there is a huge earn-out or retention payment tied to performance, the pressure is partially off. Some folks will prefer post-acquisition life.

Payment Solutions 348

Payment Solutions New CTO Payments Payment Services 348

Tom Tunguz

AUGUST 26, 2020

Asana builds productivity and task management solutions. However, Asana’s cash flow margin from operations is 13 percentage points better, meaning customer pre-payment terms from customers and cash collections may be superior. Asana filed their S-1 this week. SmartSheet. months compared to Smartsheet at 13 months.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

SaaStr

OCTOBER 26, 2022

Payments and e-commerce drag blended gross margins down to 60%. Wix along with Squarespace and also WordPress / Automatic have pushed deeply into e-commerce and as part of that, payments. But payments can be low gross margin, and they are for Wix. Add e-commerce, payments and more has pushed it up.

Payments 276

Payments Payment Solutions Payment Methods SaaS Payments 276

SaaStr

AUGUST 21, 2024

Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. But Toast even more so, at 18% of revenue. It’s probably not really a SaaS company, but close enough to include it in our series and our ecosystem. #3. Billion in ARR appeared first on SaaStr.

Scale 294

Scale Payment Methods SaaS Payments Payment Solutions 294

Payrix

JANUARY 30, 2024

Checking all the boxes How Payrix is helping the leader in self-storage operations software unlock value for customers. Storable , the leading provider of all-in-one software for the self-storage industry, has a vision for its payments solution that is reminiscent of the industry it serves. It just happens.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer acquisition cost. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

NOVEMBER 18, 2020

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. How viable is it for companies to shop their apps outside of mainstream marketplaces?

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

Stax

DECEMBER 6, 2024

Worldpay stands as a leading global payments company, offering a comprehensive suite of payment processing solutions to merchants and financial institutions across the globe. This global reach and expertise position Worldpay to effectively help larger businesses manage their payment processing.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

SaaStr

DECEMBER 4, 2023

So i f deals take longer to close, you’re spending more money and paying people longer, so your customer acquisition costs are increasing, payback takes longer to materialize, and your LTV to CAC goes down. Use this knowledge across the whole process to refer to constantly and drive urgency. Lay out the sales process early on.

SaaS Payments 276

SaaS Payments Payment Services Payments Payment Features 276

SaaStr

JULY 4, 2022

2018’s Top 50 Acquisitions in SaaS. Unless there is a huge earn-out or retention payment tied to performance, the pressure is off. Some folks will prefer post-acquisition life. You may be asked to own new stuff beyond just what your company / app does. Contingent payments incent — and modify — behavior.

SaaS Payments 294

SaaS Payments New CTO Payment Solutions Payments 294

Stax

AUGUST 26, 2024

The year 2024 is a special one for everyone at Stax because we’re celebrating a decade of transforming the payments industry and supporting our merchants and partners with innovative technologies and unwavering support. From multiple acquisitions to leadership changes, the company has continuously evolved.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. Fred is a prior customer of FastSpring and now serves as an advisor.

Merchant Services 148

Merchant Services Outsourcing Services Payment Services SaaS Payments 148

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Stax

APRIL 15, 2025

Let’s say you ran a CRM business where you charged your customers $1000 a year over 12 monthly payments. New MRR This is the MRR your company generates through new customers that’ve signed up for your service or product. It can also be used to calculate the customer acquisition cost (CAC) and gross margin.

Payments 88

Payments SaaS Payments Revenue Payment Services 88