Baremetrics

JANUARY 24, 2021

The benchmark customer churn for SaaS for SMBs is 5%. We knew if we wanted to keep our business growing, we needed to figure out why so many customers were leaving, and provide the value-add they need to stay. We were looking to relaunch the user-driven, SaaS side of our businesses. At 19.20%, we were dramatically off-base.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

CustomerSuccessBox

MARCH 25, 2021

Financial Mathematics of a SaaS business model. SaaS business models are different from traditional business models. Unlike the traditional business model, where once the opportunity is marked closed-won, it’s time to celebrate, but when it comes to SaaS, the acquisition is not the end game.

Retention 52

Retention SaaS Payments B2B Business 52

Baremetrics

MAY 7, 2019

After seriously considering an acquisition offer, Wistia decided to take on $17.3M Others maintain that bootstrapping can also include other self-funding options, which could also include personal savings, loans, credit cards, and income from a job, consulting, or extraneous product. Buffer spent $3.3

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. These metrics immediately give insight into the health and likely success of a SaaS business. Retention trumps acquisition.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

OpenView Labs

JANUARY 29, 2020

How to optimize your freemium model. Stories of ditching a freemium model. When is freemium the right strategy for your business? Is Freemium The Right Business Model? Is freemium an effective lead generation, conversion, and revenue driving strategy for your recurring revenue-based business?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. In a nutshell, look at how much revenue you want to earn from each customer and the methods you want to use to attract your customer to build a better pricing strategy.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chargify

OCTOBER 21, 2020

Finally, the metrics selected need to be benchmarked against industry best practices, your peers, and, when available, past organizational performance. There is no need to reinvent the wheel when it comes to identifying metrics to monitor your business’ performance. Customer Acquisition Cost. Identifying Metrics.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. Just look at this market map of the subscription ecommerce space: Subscription ecommerce market map via CB Insights. Determine your business goals.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

OPEXEngine

JULY 28, 2020

That has helped insurgents like Zalando, the European e-commerce platform based in Berlin, and Paytm, the Indian e-commerce payment system, scale an innovative idea rapidly, allowing them to challenge incumbents and disrupt entire industries. That has turned into a big win for Google.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%. So what benchmarks should subscription companies aim for? across a sample of over 1,500 sites.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Baremetrics

NOVEMBER 10, 2019

This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath. Although SaaS companies share many features across their business models, there is enough variation that requires differentiation in the financial model.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. The best part?

Payment Features 85

Payment Features Payments Payment Methods Subscription 85

User Pilot

NOVEMBER 28, 2023

Customer acquisition cost. Website traffic. The number of visitors frequenting your site, and is a basic metric that every business should track to know the impact of GTM strategies. Customer acquisition cost Customer Acquisition Cost (CAC) is the total expense of bringing a new customer on board. Demo bookings.

SaaS Payments 88

SaaS Payments Metrics Customer Lifetime Value Marketing 88