SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. A few weeks ago, to great fanfare, the marketing automation Cloud leader Klaviyo filed an S1, marking the first pure SaaS company to file to go public in a 2-year draught in SaaS IPOs.

Cloud 306

Cloud Payments Software Review Payment Solutions 306

SaaStr

APRIL 29, 2021

Shopify’s first quarter revenue: Q1 2021: $989 million Q1 2020: $470 million Q1 2019: $321 million Q1 2018: $214 million Q1 2017: $127 million Q1 2016: $73 million Q1 2015: $37 million Q1 2014: $19 million Q1 2013: $9 million. The Covid Boost for SaaS. But likely it’s below 100% excluding payments.

Merchant Services 312

Merchant Services Payment Methods SaaS Payments Payments 312

SaaStr

AUGUST 3, 2022

Few SaaS leaders have gone through more post-pandemic change than Shopify and Zoom. Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. SaaS growth slowed to 10% year-over-year, down from a peak overall growth of almost 100% (!) during peak Covid in Q3 2020. More on that here.

Payment Methods 283

Payment Methods Merchant Services SaaS Payments Payment Solutions 283

Tom Tunguz

MARCH 28, 2021

in the same three year span, with a 3x jump between 2019 and 2020. In 2021, the business counted more than 8000 customers, with 1000 paying more than $100k and 89 paying more than $1m. Larger enterprise contracts imply longer contract terms and larger pre-payments, boosting these figures. The services gross margin is -19%.

Metrics 359

Metrics Payment Services Payment Solutions Payments 359

SaaStr

SEPTEMBER 22, 2022

And its payments network to roll out. But yes, it’s the most incredible SMB growth story in SaaS we’ve ever seen. Up from 110% at IPO, 124% in 2021, and 121% in 2020. Like Shopify, Bill.com is now less a SaaS company than a transactions company built on top of a software layer. 5 Interesting Learnings: #1.

SaaS Payments 65

SaaS Payments Payment Solutions Payment Services Payments 65

SaaStr

SEPTEMBER 22, 2021

And they are both incredibly impressive — 118% growth at $3B run-rate and $500m in ARR in software alone may be an all-time record — but also, perhaps not SaaS? #1. While its software has decent margins of 66%, software is only 10% of Toast’s total GAAP revenue. Mediocre margins in payments.

Payment Methods 325

Payment Methods Payment Solutions Payments Cloud 325

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? We know that conversion rates for SaaS and software companies will vary by 30% or more just based on the checkout experience. Integrations? How does the provider protect against payment fraud? Is it the interface?

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

Tom Tunguz

AUGUST 26, 2020

Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts. TTM Revenue, $M. Revenue Growth. S&M Spend / Revenue. SmartSheet. SmartSheet.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

OCTOBER 22, 2021

1M in ARR per employee could be a new efficiency record at IPO for SaaS. Their tiniest customers still have higher churn, as with almost every other SaaS company. Ultimately, this leads to higher margins in payments, but also entails taking on financial risk, fraud risk, and a significant regulatory and legal overhead. #5.

Scale 326

Scale SaaS Payments SMB Payment Solutions 326

Intercom, Inc.

NOVEMBER 27, 2019

But those three things are what got Starbucks its first profitable coffee shop in Seattle, not what allowed that shop to morph into an $80 billion business with 30,000 cafes around the world. In Paddle’s case, they optimize for the five stars of growth : Monetization: Optimize the pricing. That kind of growth? Salesforce?

Payments 186

Payments Scale Revenue SaaS Payments 186

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption.

B2C 148

B2C Payments SaaS Payments B2B 148

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Join us at SaaStr Annual 2020.

Payments 165

Payments Merchant Services Payment Solutions Payment Services 165

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. Twitter hive, at @ChartMogul we’ve set out to write the MRR guide for 2020 — something that goes beyond the “How to calculate MRR” that you’re so tired of. — Ilia Markov (@nochainmarkov) August 27, 2020. It is simple (to calculate).

Payments 145

Payments Revenue Payment Features SaaS Payments 145

SaaStr

MAY 8, 2021

— Jason BeKind Lemkin (@jasonlk) September 4, 2020. I felt like when I was a SaaS CEO and had to go profitable, they helped saved my rear. bills, “payment terms”, and often, repeated follow-up. But getting paid in a simple ACH or credit card payment each month can be magical. This is still true.

SaaS Payments 312

SaaS Payments Payment Services Scale Payments 312

Stax

MARCH 17, 2025

Adding PayPal to your list of accepted payment methods opens up a range of benefits for you and your merchants alike. Benefits for merchants Increase conversions – The primary advantage of adding PayPal, Venmo, and Pay Later as payment options is that they enable merchants to boost conversions.

Merchant Services 88

Merchant Services PayPal Stax SaaS Payments 88

FastSpring

APRIL 25, 2024

Pix, Brazil’s instant payment system introduced by the Central Bank of Brazil in 2020, has rapidly gained popularity among consumers as a preferred digital payment method. Director of Payments, Risk, and Compliance at FastSpring.

Payment Services 147

Payment Services Merchant Services SaaS Payments Payment Methods 147

SaaStr

JULY 20, 2022

It’s something we don’t see too often these days, as $200m+ ARR sort of became the new floor to IPO in SaaS. Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. Many SMB SaaS companies struggle to hit 100% NRR and 80% GRR.

SaaS Payments 284

SaaS Payments Scale Payment Methods SMB 284

SaaStr

APRIL 6, 2021

Growth fueled by the addition of transactional revenue, not SaaS revenues. Olo’s explosive growth in the past 24 months prior to IPO wasn’t fueled so much by its SaaS revenue, but by transaction revenue as part of orders. As last as 2018, 93% of Olo’s revenue was pure SaaS.

Merchant Services 247

Merchant Services SaaS Payments Payments Payment Services 247

SaaStr

DECEMBER 17, 2019

Enter the platform company. Join us at SaaStr Annual 2020. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish.

Payments 210

Payments SaaS Payments Banking Underperforming Technical Team 210

FastSpring

NOVEMBER 4, 2021

Hackers are getting more sophisticated, and one area they love to attack is the online checkout experience on eCommerce websites, making secure payment forms more important than ever. We heard a wide variety of responses, such as: Using an AVS (Address Verification Service) Tokenization Stacking payment gateways Using encrypted payments.

Payment Methods 146

Payment Methods Payment Services Merchant Services Payment Features 146

Baremetrics

NOVEMBER 4, 2020

In the early days of running a software company, collecting payments was pretty straightforward. Fast forward to today when most software companies use a Subscription as a service (SaaS business model , and things aren’t as simple. To put it simply, recurring billing can get complicated, especially for a SaaS company.

Payment Solutions 105

Payment Solutions Merchant Services Systems Review SaaS Payments 105

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Join us for SaaStr Annual 2020. FULL TRANSCRIPT BELOW.

Payments 129

Payments Scale Scaling Revenue 129

FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? FastSpring serves as a merchant of record for over 3500 companies that use our platform every day to sell digital products globally.

SaaS Payments 158

SaaS Payments Software Review Payment Solutions Payment Methods 158

FastSpring

FEBRUARY 15, 2024

If you’re not sure how to sell an app direct to consumer (D2C) outside the app stores — or if you’re looking for a new way to monetize your mobile app or game — you may be wondering what options you have. Various tools you can use to monetize apps and games outside app stores. Highlights from recent U.S. Interested?

Payment Methods 157

Payment Methods Payment Solutions Merchant Services Payment Services 157

Chart Mogul

MARCH 30, 2020

How do you manage the process of accepting money from your customers? Building your own billing system can be a world of pain, risk and complexity, so what options are out there for integrating a third party product? This guide serves as a comprehensive overview of the options available for SaaS businesses.

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

FastSpring

OCTOBER 13, 2022

We confirmed this by reviewing sales data from over 300 SaaS and software companies that use our billing platform. We discovered that Q4 is by far the best-performing quarter of the year for both business and consumer sales. In November, software companies see 11% to 24% over the average monthly revenue. About Our Data.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Join us at SaaStr Annual 2020. What I love about SaaS as a product person is that it’s a longterm value exchange.

Payments 110

Payments Pricing Compensation Scale 110

SaaStr

NOVEMBER 11, 2019

We can’t believe it’s already November and there are only four months until SaaStr Annual 2020 , we’re already looking at an awesome speaker line-up this year. We’ll be back at the San Jose Convention Center, March 10-12th, 2020. “The Cadence: How to Turn Your SaaS Startup into an Army.”

Payment Services 110

Payment Services CTO Hire Payments New CTO 110

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. Since it joined FastSpring in early 2020, the company has increased its revenue by 628% and is still growing fast. When NitroPack was first getting started, they used PayPal to accept and process payments. “It

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

Pricing 138

Pricing SaaS Payments Payments SaaS 138

FastSpring

NOVEMBER 22, 2022

Since 2020, growth in the SaaS market has increased dramatically and is expected to grow over 27% a year. Subscription model innovation: Customizable subscription models make it easier for SaaS companies to optimize their pricing and billing. From pricing to payments, billing, tax management, and more.”.

Merchant Services 78

Merchant Services Payments SaaS Payments Payment Solutions 78

FastSpring

NOVEMBER 8, 2021

98% of SaaS companies experienced positive growth when they made core changes to their pricing models in 2020. As the B2B world continues to integrate SaaS, pricing models are adapting as well. A SaaS often appeals to multiple customer personas (or audiences) that your software appeals to. Learn more today !

SaaS Payments 139

SaaS Payments Pricing Merchant Services Payment Solutions 139

yoursales

DECEMBER 23, 2019

Sales Stack 2020. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. The 2020 Sales Stack Tools List CRM CRMs We Use.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

FastSpring

MARCH 16, 2023

From 2015 to 2020, MapTiler doubled the number of countries where it has customers. The Swiss-based SaaS company now helps governments, enterprises, and SMBs in over 120 countries by providing maps API for web and mobile developers. MapTiler has seen significant growth in revenue in countries with active affiliate partnerships.

Payment Methods 148

Payment Methods Payments SaaS Payments Social Media 148

FastSpring

JANUARY 21, 2020

Subscriptions are the lifeblood of any SaaS business model. However, SaaS subscriptions can also cost businesses money if they’re not set up with the customer’s experience in mind. Incorrect payment details can lead to one of the unspoken reasons behind customer losses in the SaaS industry—involuntary churn.

Payments 97

Payments SaaS Payments Payment Features Revenue 97

Unbounce

JANUARY 6, 2025

TABLE OF CONTENTS SHARE Josh Gallant Josh is the founder of Backstage SEO , an organic growth firm that helps SaaS companies capture demand. In your account creation funnel, this could be where you collect an email address or it could be where you ask for payment info, depending on your approach. Lets do it. March 14, 2024.

Sales Funnel 111

Sales Funnel Payment Methods SaaS Payments Payment Services 111