Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The Problem In January of 2020, we realized that one of the major problems holding back our company was a customer churn rate of 19%. The graph below, taken from our Baremetrics account, shows our customer churn throughout January 2020.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. Take the meeting.

Scale 206

Scale SaaS Payments Scaling SaaS 206

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. What is churn?

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Sales Hacker

MAY 22, 2020

Today’s methodologies and processes give us a lot of different types of leads. Fortunately, there’s a way to make the entire process of getting, nurturing, and closing leads simple, and it only uses one type of lead — Sales Accepted Leads (SALs). If you’re ready to improve your percentage of closed deals in 2020, stick with me.

Payment Methods 112

Payment Methods SaaS Payments Payment Services Sales 112

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Join us at SaaStr Annual 2020. Romain Huet | Head of Developer Relations @ Stripe.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Join us at SaaStr Annual 2020. Zach : SaaS-ish. Ari : SaaS-ish. But how do companies gain secure access to that data in the first place?

Payments 150

Payments SaaS Payments Banking Underperforming Technical Team 150

Casey Accidental

OCTOBER 27, 2020

This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time. In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Integration platforms are ubiquitous in SaaS.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

Intercom, Inc.

OCTOBER 29, 2020

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Des, thanks very much for joining me today.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. Maybe they need new products and services, or adjustments to what you’ve been offering. He didn’t charge me but asked that I write an online review instead. Slack (@SlackHQ) May 27, 2020. Develop subscription models. Smart guy.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

SaaStr

MAY 27, 2020

Whatever it is, the way you tell your story online can make all the difference. We woke up February 2020 with a shock to the system and no idea what it would mean for our business. If you look at this graph, it simply plots out how many people filed in the weeks before 2016, 2017, 2018, 2019, 2020. FULL TRANSCRIPT BELOW.

Technical Review 194

Technical Review Payment Services Payment Methods Development Team Review 194

How To Buy Saas

FEBRUARY 2, 2021

The recurring payment becomes more costly, and people who want to buy software forever don’t have the option to purchase a perpetual license. It is excellent for teams; designers can leverage InCopy to work with other team members by sharing text, colours, and graphics. It stores all your designs until you delete them.

Software Review 59

Software Review Payment Solutions Payment Methods Software 59

Intercom, Inc.

JANUARY 3, 2020

Brands are now building physical stores that act as real-world ads for products you purchase online. Despite huge growth and development over the last ten years, there’s also been some disappointments. Paul: I have the Google Pixel 4 here, my new phone – it is exactly the same as the iPhone, in hardware.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

ProfitWell

MARCH 11, 2020

According to Walker , 2020 is the year where businesses need to shift their mindsets from "customer-focused" to "customer-committed." Creating effective marketing campaigns, R&D strategies, and sales processes require a clear and consistent understanding of your customers. For SaaS companies, scoring negative net MRR churn is HUGE.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

SaaStr

AUGUST 6, 2019

Join us at SaaStr Annual 2020. We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. ” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for.

Payment Solutions 145

Payment Solutions Payments Outsourcing Services SaaS Payments 145

ChurnZero

JANUARY 17, 2020

These tools have a profound impact on free ing up team member time.? . That being said, if you apply the right tactics, supercharging your CS efforts can be a simple process. Take comfort in the fact that every CS team must start somewhere! Take comfort in the fact that every CS team must start somewhere! .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

JANUARY 14, 2020

In this presentation, Pluralsight co-founder and CEO Aaron Skonnard will discuss how Pluralsight successfully transformed its business to serve both individual and enterprise customers independently and will share his lessons for SaaS companies looking to tap into individual customers to sell into enterprises and vice versa. He saw something.

B2B 134

B2B B2C Scale New CTO 134

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join us at SaaStr Annual 2020. I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

OCTOBER 10, 2019

Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. Join us at SaaStr Annual 2020. Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. Want to see more content like this?

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. To say that 2020 has been unusual, and unprecedented, and momentous would all be understatements.

Sales Hiring 160

Sales Hiring Scale Payments Cloud 160

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 158

Investment Technical Review Part-Time VPE Development Team Review 158

SaaStr

NOVEMBER 21, 2019

Join us at SaaStr Annual 2020. Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. Maybe fifty of them are B2B SaaS. Emilie : Okay.

New CTO 145

New CTO Sales Hiring B2C CTO Hire 145