OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Subscription service Recurly reports an average monthly churn rate of 5.6%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

ProfitWell

OCTOBER 30, 2019

On today’s episode, SaaS and big banks team up. Big banks x SaaS. We’re hearing word that Boston-based Flywire , a global payment SaaS platform and processor, just formed a partnership with Bank of America. Not to mention this is a pretty big progression in the SaaS space. Your top subscription news.

Payments 40

Payments Payment Methods Payment Services SaaS Payments 40

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. Missed the session?

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. It’s not really surprising that so many tech company executives punt on the traditional corporate strategy process. What they don’t do is get bogged down in process or complexity. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. A Modular Financial Model. The structure of a strong SaaS financial model should be wholly modular.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? How does the engagement model with customer need to shift? This podcast is an excerpt from Aydin and Roelant’s session at SaaStr Annual 2019. What aspects of CRO’s roles is Travis in favor of? What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How Twilio Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaSOptics

NOVEMBER 12, 2018

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. SaaS customers pay as they go.

SaaS Payments 47

SaaS Payments Payment Solutions Payment Services Payments 47

Sales Hacker

MAY 9, 2019

The Process for Creating a Sales Compensation Plan. Here’s an example of OTE levels for a SaaS business hiring salespeople in the Bay Area: Table 2. It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan.

Compensation 102

Compensation Sales Hiring Development Team Review Sales Recruiting 102

Baremetrics

SEPTEMBER 15, 2021

Payment ii. Since 2013, Microsoft has released two new versions, Office 2016 in 2015 and Office 2019 in 2018. Annual licenses fall into the category of subscription licenses, where you can get a monthly or an annual subscription for a product or service. What is a perpetual license? What is an annual license? Implementation iii.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Casey Accidental

DECEMBER 11, 2023

Besides building a growth model and forecasting your growth from it, which I absolutely recommend you should do, what are the factors that contribute to how quickly you need to be investing in that second product after the first product finds product/market fit? Let’s look at an example in SaaS. B2B requires suite expansion.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Chargify

MAY 8, 2019

Let’s take a look at the seven most popular subscription billing models. Which one should you use in 2019? The freemium model is a subscription billing model where you allow people to use a basic version for free and then charge them if they want to upgrade. Pay-per-seat. image source).

Subscription 69

Subscription Payment Features SaaS Payments Payment Solutions 69

SaaSOptics

NOVEMBER 12, 2018

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. SaaS customers pay as they go.

SaaS Payments 40

SaaS Payments Payment Solutions Payment Services Payments 40

Outseta

APRIL 14, 2020

You’ve built a successful business and have a repeatable customer acquisition process that you’ve already demonstrated can scale with access to more capital. On top of that, maximizing the growth potential of your business is your top motivation and your goals are aligned with the commitments that come with raising venture capital.

Payment Methods 68

Payment Methods Payment Solutions SaaS Payments Payments 68

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. What I love about SaaS as a product person is that it’s a longterm value exchange. Learn actionable monetization tips from a Product/Growth operator turned VC. Want to see more content like this?

Payments 100

Payments Pricing Compensation SaaS Payments 100

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Casey Accidental

JULY 6, 2020

At the end of 2019, I presented Eventbrite’s product plans to the board for 2020. across business models, customer types, etc. For acquisition, retention is the enabler of the best acquisition strategies. BONUS: Why are Casey’s benchmarks for consumer transactional businesses lower than others?

Retention 52

Retention Benchmarks Payments Payment Methods 52

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. But, as a business grows, teams may find that this success hinges on overcoming one final hurdle: building a financial stack. Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell.

Payment Features 201

Payment Features Payment Services Payment Solutions Outsourcing Services 201

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Technology Enables Strategy; Doesn’t Define It. Sales Process Engagement.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

JANUARY 14, 2020

In this presentation, Pluralsight co-founder and CEO Aaron Skonnard will discuss how Pluralsight successfully transformed its business to serve both individual and enterprise customers independently and will share his lessons for SaaS companies looking to tap into individual customers to sell into enterprises and vice versa.

B2B 133

B2B B2C Scale New CTO 133

SaaStr

OCTOBER 4, 2019

In Today’s Episode We Discuss: * How did Jeppe make his way into the world of startups and SaaS with his becoming CFO @ Tradeshift? This podcast is an excerpt of Gillian’s session at SaaStr Annual 2019. So they have fairly simple processes, but they might be many people. Loving our podcast content? Missed the session?

Scale 121

Scale SaaS Payments SMB Sales Hiring 121