Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Unbounce

JUNE 1, 2021

Retargeting is a powerful form of PPC advertising that leverages tracking technology to identify individuals who have previously engaged with your brand in some way and serves them ads on a variety of platforms to try to re-engage them. Their target customers see what the platform looks like on the inside within their professional context.

Scale 138

Scale Payment Methods Travel Payments 138

yoursales

JANUARY 28, 2022

Salesflare became one of the CRMs we tinker with back in 2017. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue. Account Based Selling. Groove - Sell Smarter.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

FastSpring

FEBRUARY 20, 2019

billion online in 2017, the highest growth rate since 2011. Maybe you’re unsure if your software company should outsource your ecommerce operations to a full-service platform, such as FastSpring, or just stick with a basic payment service? On paper, point solutions – like a basic payment service, seem like a good idea.

Payment Methods 79

Payment Methods Outsourcing Services Payment Services Payment Solutions 79

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

InsightSquared

NOVEMBER 16, 2017

The two acquisitions that were personally most interesting to me, and I definitely heard the most about, were Quip and Salesforce CPQ. Salesforce CPQ (formerly Steelbrick CPQ) is a single tool where your organization can build quotes, create proposals, bill customers, process payments, and complete revenue recognition.

Payment Solutions 48

Payment Solutions Payment Services Sales Payment Methods 48

Casey Accidental

NOVEMBER 28, 2023

Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. And you start being able to acquire more of them in a scalable way i.e. an acquisition loop. In fact, they complain more, because they like the product enough to care.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Software Platform Consulting

MAY 14, 2019

Last week I wrote a post about Fleetcor’s acquisition of Nvoicepay. The acquisition represented an opportunity to learn more about the economics of B2B payments. The acquisition also prompted me to review Bottomline’s financial reports. Bottomline owns Paymode-X, the largest B2B payment network in the US.

Payment Solutions 40

Payment Solutions Payments Payment Services Technical Review 40

Sales Hacker

MAY 9, 2019

It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan. Just to paint a picture for you, look at the range of salaries for an AE as of Mid 2017: Atlanta based AE. How you set targets depends on your specific business model.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. Similarly, you’ll want to be able to look at new metrics as they become relevant to your business. Set up the Model Structure.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. Your customer base, and therefore revenue need to be recurring as well.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

User Pilot

JULY 23, 2020

For that matter, are you making any revenue yet? If “marketing” is only a matter of new customer acquisition for you, then you’re missing the point of being in SaaS. Because you’re in the recurring revenue game, not the one-off purchase game. According to Mixpanel research from 2017, the cross-sectoral average rate was 20%.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Sales Hacker

AUGUST 4, 2023

We’ve been getting a ton of question since we announced the acquisition so this week we’re going to have Max Altschuler break down the whole story. We tried to figure out how to broaden our own events at Sales Hacker, organizing Sales Stack and Revenue Summit. Eventually, the conference business got too tough for us to compete.

Scale 78

Scale Sales Hiring Sales Payments 78

ProfitWell

MARCH 4, 2020

Plus, lessons in expansion revenue from one of the fastest growing SaaS companies on the map. Podium rolls out payments to amp up customer interactivity. This gives Podium users the ability to charge buyers for goods and services in a way that’s integrated into the rest of the software company’s service. This growth is insane.

Payment Services 52

Payment Services SaaS Payments Merchant Services Payments 52

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). In April, we picked up where we left off in Q1 and launched our native integration with Google Play. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection. For us at ChartMogul, it is also a tradition.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). In April, we picked up where we left off in Q1 and launched our native integration with Google Play. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection. For us at ChartMogul, it is also a tradition.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Navint

JUNE 25, 2019

Whenever we work with clients on their recurring revenue businesses, the topic of subscription pricing inevitability comes up. What is the right price to maximize revenue, attract new customers, or reduce subscription churn? By capturing value at both the upper and lower ends, your revenue increases by $218, from $100 to $318.

Subscription 45

Subscription Payment Features Pricing SaaS Payments 45

Outseta

JANUARY 9, 2019

2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. The majority of our expenses in 2017 were related to software and development infrastructure required to build the product. Forte fees represent payment processing costs associated with one of the payment gateways we support, Forte Payment systems.

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

OPEXEngine

SEPTEMBER 28, 2021

By turning its $193 million loss in earnings before interest, taxes, depreciation, and amortization (EBITDA) in 2017 into a positive $233 million in what it called community-adjusted EBITDA, it erased its leverage problem without having to make any changes to its planned bond offering. So, add those back in,” Holmes said.

Payment Methods 52

Payment Methods SaaS Payments Payments Payment Services 52

ProfitWell

NOVEMBER 26, 2019

Succeeding in subscription also means having business flexibility—try new things and iterate quickly on offerings, as ultimately, needs change. Operationally speaking, this could range from offering a new service for mobile readers, creating new pricing models, or offering new payment methods.". Have any of you read Nir’s work?

Payment Services 40

Payment Services Payments Payment Methods Subscription 40

SmartKarrot

APRIL 13, 2020

There has been a gradual shift from client/server architecture to the options provided by a hybrid cloud – the integration of public and private cloud. Owing to cost-effectiveness and confidentiality attributes, SaaS businesses continue to opt for cloud services. billion in 2017. Solarwinds. Fleetsmith. Customer Support.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

JANUARY 18, 2022

A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. The company aims at providing a single platform for automated marketing, sales, and other services. Agile CRM offers lead generation, contact management, and integrated telephony services. Facilio Inc.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Casey Accidental

DECEMBER 11, 2023

Format changes are usually only required around platform shifts already occurring or platform shifts a larger company is trying to drive. This is creating a new value proposition for your existing audience so that you can acquire, retain, and/or monetize them better. I have written more about platforms here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. In order for this model to work, both your product and your customer acquisition strategy need to be absolutely frictionless. SaaS Pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

AUGUST 26, 2022

What’s their acquisition channel? Look at Snowflake and GitLab and ZoomInfo, growing almost 60% at a billion in revenue. UiPath took 10 years to get to 1 million in revenue. UiPath took 10 years to get to 1 million in revenue. I could never go 10 years to 1 million in revenue. What’s their NRR?

Sales Hiring 246

Sales Hiring Scale Sales Recruiting Scaling 246

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications.

Sales Hiring 162

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 162

FastSpring

APRIL 30, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Subscription 158

Subscription Payment Features Payments Payment Solutions 158