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The decade software ate the world

Intercom, Inc.

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Facebook and Twitter, meanwhile, struggled under the unavoidable pressure of hosting half a globe’s worth of daily online communication. Rise of mobile.

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SaaStr’s Most Respected Leaders Awards 2019: The Top Five

SaaStr

Stripe’s software allows its customers to make and receive payments by providing the technical, fraud prevention and banking infrastructure to operate online payment systems. Qualtrics is an online survey software maker. Ryan Smith Qualtrics Founder/CEO. In 2004 he became CEO of MarkLogic where he stayed until 2010.

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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 152
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SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 117
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SaaStr Podcast #398 with Salsify Co-Founder & CMO Rob Gonzalez

SaaStr

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.

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Transcript of Redpoint Office Hours with Stripe’s Chief Corporate Advisor and former COO, Claire Hughes Johnson and Redpoint Managing Director, Tomasz Tunguz

Tom Tunguz

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 129
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How a Social Media Software Company Retains Customers by Building Relationships

Baremetrics

Emphatic has been around since 2014, but changed leadership in January of 2019. First, we offer live chat via Intercom on our website for any organic visitors who might have questions (pictured below), as well as inside our software so our users can address any issues they might have or also ask questions. It happens often.