SaaStr

JANUARY 10, 2020

At what scale does that become impossible? And in the course of doing that, I think I really discovered and fell in love with SaaS as a business model and it really doubled down on my interest in data analytics. * Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Why is this?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Yes, it does not scale, but the beauty is the product.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

OpenView Labs

MARCH 24, 2020

If we look at two of the early SaaS companies to go public, Concur (1998) and Salesforce (2004), markets had no idea what to do with them. For this new business model, cash flow became a lagging indicator of success—so the market needed to come up with another way to understand whether these new companies were worth investing in.

Metrics 43

Metrics Scale SaaS Sales Hiring 43

SaaStr

OCTOBER 31, 2019

I think that’s probably the fastest we’ve ever seen a company get to that scale. The next topic in our framework is retention, so, once you’ve acquired these customers and you start to scale the business, how should you think about the investment needed to retain those customers? We talked about growth.

Cloud 100

Cloud Scale AWS Machine Learning 100

Chargify

AUGUST 6, 2019

And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth. Brian Halligan and Dharmesh Shash met in 2004 when they were both graduate students at MIT. Now, without any further ado, let’s see what we can learn from HubSpot… (Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. There’s opportunity in change, already this serial entrepreneur is looking at new business models born out of the current situation.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

Sales Hacker

AUGUST 1, 2018

When it comes down to it, nobody knows your business as you do. Whether you’re starting from scratch or you’re scaling your tech startup , you likely have a few things that make you unique. Few businesses remain exactly the same over multiple decades. Old-style phone systems don’t meet today’s business demands.

Technical Review 50

Technical Review Scale Systems Review Software Review 50

Outseta

OCTOBER 16, 2017

By Geoff Roberts 20 min read As the SaaS business model has matured over the course of the past decade, it's fair to say that awareness of the importance of the customer success function has escalated dramatically. So it was clear we didn't have that business model. So I went around to the different product teams.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40