Intercom, Inc.

MARCH 27, 2018

Then, as the customer base and market matures, successful disruptive technologies evolve with them, adding the sophistication that ever larger customers need as they scale. Investing in machine learning to make automation personal at scale. I studied artificial intelligence in college in 2004.

Artificial Intelligence 224

Artificial Intelligence Scale Machine Learning Technology 224

Tom Tunguz

NOVEMBER 13, 2016

NetSuite spent $38M on payroll generated $17M in 2004. as both of these companies scaled and approached IPO, the operating expense ratio (OER) or operating expense divided by revenue, asymptotes to 0.8. in payroll at scale. If the greater the OER, the greater the reliance of the business on employees to scale revenue.

Revenue 100

Revenue Startup SaaS Benchmarks 100

Casey Accidental

NOVEMBER 28, 2023

Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. Even when they scale, they eventually asymptote, and companies need to find new ways to grow. This can be new growth loops for the same product, or entirely new products.

Payments 62

Payments Scale Payment Methods Underperforming Technical Team 62

Stax

NOVEMBER 6, 2023

You’re making a purchase at a retail store, and the cash register is large, clunky, and painfully slow, even for 2004. Choose a processor with POS hardware and software relevant to your business and the ability to scale if and when your business grows. Let’s time travel back, just 20 years ago, to the shopping mall.

Payment Methods 88

Payment Methods Payment Services Mobile Payments Merchant Services 88

Kellblog

JANUARY 3, 2022

When an idea succeeds, great — let’s scale it up. Hire a VP of Europe to lead this — someone experienced but who still enjoyed being close to the action; they’d be expensive but they could scale the operation as it grew. But it won’t be easy and it won’t scale [11].

Sales Hiring 126

Sales Hiring Scale Consulting Leadership 126

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Yes, it does not scale, but the beauty is the product. Krish Subramanian: I wouldn’t say that.

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

SaaStr

JUNE 10, 2020

What are the leading indicators an individual is struggling to scale? What are the biggest challenges of scaling transparency? Harry Stebbings: But to our episode today, and I first had this guest on 20VC over three years ago, both he and the business have scaled phenomenally since then. Does David agree with this?

Scale 162

Scale Cloud Sales Hiring Technical Review 162

BetterCloud

MAY 17, 2021

Daniel Waithe ’s career in Quality Assurance (QA) began in 2004, when he worked as a QA analyst for Citigroup. It can help organizations scale their testing efforts and ultimately allow for our testers to have the freedom to do exploratory testing and investigate in ways that truly align with how customers use our application.

New CTO 52

New CTO Part-Time VPE CTO Coach CTO Hire 52

SaaStr

OCTOBER 31, 2019

I think that’s probably the fastest we’ve ever seen a company get to that scale. The next topic in our framework is retention, so, once you’ve acquired these customers and you start to scale the business, how should you think about the investment needed to retain those customers? We talked about growth.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

JULY 17, 2020

Just before 9/11 occurred, we’d hit a USP domestic travel record and it took three years until May 2004 to get back to the level. I mean, for a company that had pretty good scale. Cleveland Clinic has roughly the same scale there. And then there’s going to be others that take years. Keith Rabois: Yeah, good.

Venture Capital 172

Venture Capital Travel PayPal Scale 172

Outseta

FEBRUARY 8, 2019

By Geoff Roberts For the past two years we’ve been hard at work building Outseta, an undertaking that was a direct response to our own experience launching and scaling a successful SaaS start-up. Here’s how we got that product to market about 50% faster while also gaining significant efficiencies that will help us scale well into the future.

SaaS Payments 42

SaaS Payments Payments Payment Solutions Payment Methods 42

OpenView Labs

MARCH 24, 2020

If we look at two of the early SaaS companies to go public, Concur (1998) and Salesforce (2004), markets had no idea what to do with them. In a bottoms-up adoption model, the initial purchase may begin with the end user (or potentially multiple end users within an account) and then scale into an organization over time. Logo Retention.

Metrics 43

Metrics Scale SaaS Sales Hiring 43

Sales Hacker

FEBRUARY 3, 2020

Now before we get there, we want to thank our sponsors, Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Outreach has your back.

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

SaaStr

JANUARY 10, 2020

At what scale does that become impossible? * Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Why is this? What are the drivers of its death? How important is it to own the entire customer journey? How does Bob think about when is the right time to hire a Head of Partnerships?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Sales Hacker

APRIL 16, 2018

6) Flipping the framework from startup to scale-up [8:45]. Because I have built businesses off the ground from zero, but I tend to be the person that comes in and helps once you got product market fit, and you’re really ready to begin to scale the commercial operations, sales and marketing teams and really grow revenue.

VP of Engineering 67

VP of Engineering Revenue Scale Sales Recruiting 67

Chargify

AUGUST 6, 2019

Brian Halligan and Dharmesh Shash met in 2004 when they were both graduate students at MIT. Most notably, $5 million in VC funding from General Catalyst in 2007, $12 million in VC funding from Matrix Partners in 2008 and $16 million in VC funding from Scale Venture Partners in 2009.

Subscription 40

Subscription Payment Features Revenue Software Review 40

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. With a vision to speed up capacity, culture, and innovation, the innovation platform assists businesses in all stages (startups as well as scale-ups). Headquarter: Melbourne, Australia. Campaign Monitor. Safety Culture.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

How SaaS Works

OCTOBER 15, 2019

Turning Personal Connections into Long-Term SaaS Growth Basecamp, a set of product management tools, has been around since 2004. Rework is a book on the lessons learned building and scaling Basecamp (formerly called 37signals). Basecamp?—?Turning Approximately one million people visit basecamp.com each month. Not just any lessons.

Content Marketing 45

Content Marketing Marketing SaaS Scale 45

SaaStr

FEBRUARY 2, 2022

2004’s Lesson from WebEx. We have managed to thread the needle between not only scale and love from customers, but also GTM investment. Here, he discusses a few of the key lessons he’s learned along the way. My point isn’t to say that’s nothing new. It’s that we’re standing on tall shoulders, and there’s a lot to learn from the past.

Sales Hiring 219

Sales Hiring Scale Enterprise Mobile 219

SaaStr

APRIL 18, 2019

But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. Once you’re selling and starting to scale and now you need a team. And in parallel we went off and build SteelBrick. It’s in the cloud.

Sales Recruiting 164

Sales Recruiting VP of Engineering Scale SaaS Payments 164

SaaStock

FEBRUARY 14, 2019

Talk: Scaling & Exiting: Dreams, Designs & Dramas. Eric will share with us his experience of scaling a SaaS business past 15,000 customers and 700 employees in an emerging market. Talk: The good, the Bad and the Ugly of Scaling a SaaS Company in LatAm. In 2004, he became the CEO of Cogency Software.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

JULY 15, 2020

Just before 9/11 occurred, we’d hit a USP domestic travel record and it took three years until May 2004 to get back to the level. I mean, for a company that had pretty good scale. Cleveland Clinic has roughly the same scale there. And then there’s going to be others that take years. Keith Rabois: Yeah, good.

Investment 149

Investment Scale Travel Venture Capital 149

SaaStr

APRIL 16, 2023

It’s about scale and revenue. At a high level, why are things scaling faster than ever from your perspective? Things are scaling faster. Yammer certainly scaled faster than I scaled back in the day with EchoSign or Aaron when he was here, but the pace of Slack. We started development in early 2004.

Scale 337

Scale Sales Hiring PayPal Development Team Review 337

Intercom, Inc.

FEBRUARY 24, 2020

Launched in 2004, the web hosting provider serves over 29 million users in 178 countries. Supporting customers personally at scale. Having the right tools to support customers is vital if your customer base is growing at a fast clip. Try 1 new customer every 5 seconds. That’s been the experience of web hosting provider Hostinger.

Customer Support 183

Customer Support Technical Review Systems Review Software Review 183

Outseta

OCTOBER 12, 2020

It took us two years to deliver a sellable product, and four years in now we’re just starting to scale. On the back of a new partnership with Webflow , all of a sudden the number of sign-ups for Outseta scaled up dramatically—and in tandem with that growth came an influx of support tickets from new users learning the platform.

Venture Capital 144

Venture Capital Entrepreneurship Scaling SaaS 144

Outseta

OCTOBER 15, 2018

Wistia is certainly not the first tech company to suffer from over-scaling, but their story is both unique and illuminating for a number of reasons. Buildium (founded in 2004) was set up as a LLC with a membership units plan to help drive employee retention and deliver financial rewards to employees in the case of a liquidity event.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStock

MARCH 20, 2019

Founded: 2004. To do so, Uberflip offers them the ability to create, manage, personalize and optimize content experiences at scale. Comscore combines intelligence from various media sources coupled with vast demographic information to accurately quantify consumers’ behavior at a massive scale. . Based in: Ottawa, ON.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Tom Tunguz

OCTOBER 24, 2021

We’re excited to continue the Month of Scale here for Redpoint Office Hours. That was the start of the Month of Scale. We thought we were going to be talking about scale today, but we’re actually going to talk about having small dogs and raising dachshunds, based on what we were catching up on backstage with Claire.

CTO Coach 120

CTO Coach Sales Hiring Sales Recruiting CTO Hire 120

SaaStr

MAY 17, 2019

As for Godard, he founded his first business, BigMachines, in 2000, a business he scaled to $50m in revenue and over 300 people up until it’s acquisition to Oracle 11 years later for $400m. Where does Godard believe that things really start to break down in the scaling of an organisation? I love that frugal scaling.

Scale 146

Scale Sales Hiring Software Review Leadership 146

Andreessen Horowitz

DECEMBER 13, 2023

Further, with the assets, data, and transformations co-located in the cloud vs locally, developers can scale compute elastically to complete a specific task. Also, rather than deliver a large static build of a game to the end player, assets can be streamed progressively from the cloud.

Engineering 145

Engineering Payments Technical Review AI 145

Outseta

OCTOBER 16, 2017

This was in 2003 or 2004, and we were spending $2B dollars a year in research which is nothing by today's standards but it was for the most that was being spent at that time. At that point we said look we don't have a business that we can scale because we're trying to be everything to everybody.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40

SaaStock

MARCH 1, 2019

In May 2019 we are landing in Hong Kong to help the local ecosystem (as well as those looking to expand into it) get a fast track to growth and scale. Founded: 2004. Notable mentions that have helped the Asian SaaS space are 500 Startups, Y Combinator, Sequoia, Matrix Partners, Eight Roads Ventures and Intel Capital. DST Global.

SaaS Payments 190

SaaS Payments Venture Capital Telecommunications Payment Services 190

Frontegg

MARCH 22, 2023

At the 2004 RSA Conference Bill Gates foretold the end of passwords saying, “they [passwords] just don’t meet the challenge for anything you really want to secure.” Federal Bureau of Investigation received 19,954 Business Email Compromise (BEC)/ Email Account Compromise (EAC) complaints with adjusted losses at nearly $2.4

Technical Review 52

Technical Review Software Review Systems Review Merchant Services 52

OPEXEngine

NOVEMBER 22, 2022

Contrast this success with that of Intuit, which launched the desktop app QuickBooks in 1998 and its online version in 2004 (before Xero launched). This approach normalizes the data to account for scale which shows what happens to sales efficiency as company revenues grow.

Business Model 52

Business Model SaaS Business Scale 52

Sales Hacker

OCTOBER 14, 2020

You can illustrate this with a graph that rates a buyer’s understanding of each element on a 10-point scale. In 2004, he earned a PhD for his work in transformative learning and change. Roy Whitten is the co-founder of Whitten & Roy Partnership. He is an expert in attitude and its role in human performance and sales management.

Scale 97

Scale Sales Hiring Sales Consulting 97

SaaStock

MARCH 20, 2019

Founded: 2004. To do so, Uberflip offers them the ability to create, manage, personalize and optimize content experiences at scale. Comscore combines intelligence from various media sources coupled with vast demographic information to accurately quantify consumers’ behavior at a massive scale. . Based in: Ottawa, ON.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

How To Buy Saas

JANUARY 24, 2021

Gmail – We have been using Gmail since 2004. It is designed to make web-scale cloud computing easier for developers. With just web browsers, our purpose are solved. Some examples of such softwares as services that you have been using for quite long now are following. Netflix – Used by us for movies and web series.

Software Review 52

Software Review Software Technical Review SaaS 52