User Pilot

MARCH 23, 2022

NPS is a type of user survey developed in 2003 by Bain & Company. This feedback could take the form of an interview or a more extended survey. A best practice is usually an Amazon voucher or extended subscription. Offer incentives when asking people for surveys that will require an additional time commitment.

Scale 98

Scale SaaS Software Review Benchmarks 98

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

APRIL 24, 2020

Below, we’ve shared the transcript of Harry’s interview with John. It started back in 2003, when I joined Omniture, which was an analytics company founded here in Utah. John Mellor: And that year, when I joined in 2003, Omniture did $8 million in revenue. Harry Stebbings. John Mellor. Romain Lapeyre. And the stock popped.

Scale 225

Scale Leadership Technology Strategy 225

SaaStr

MAY 30, 2019

We sold that to IBM in 2003, and it was a fantastic experience. And, as you all know, that was really foundational for the class of companies we build today because the subscription model meant that we had to focus on things like customer experience, customer success. We built that business to about $800 million.

Scale 157

Scale Leadership Finance Software Review 157