Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Scale 232

Scale Benchmarks Construction Metrics 232

SaaStr

NOVEMBER 1, 2019

In 2001 David joined Matrix Partners, who had backed his last two startups, as a General Partner. They have funding from some of the best in the business including the likes of Benchmark, Sequoia, Redpoint and Marc Benioff, just to name a few. What are the benchmarks that suggest founders really need to add to their sales team?

Technical Review 201

Technical Review Development Team Review Software Review Scale 201

Tom Tunguz

NOVEMBER 13, 2016

In 2001, Salesforce spent $35.6M But as a company scales, the benchmarks become clearer. What percentage of revenue should be spent on payroll? on payroll and generated $5.4M in revenue. NetSuite spent $38M on payroll generated $17M in 2004. For every dollar of revenue, both of these companies spent $0.80 in payroll at scale.

Revenue 100

Revenue Startup SaaS Benchmarks 100

ChurnZero

OCTOBER 13, 2023

In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. The customer, she wrote in her book “ The Customer Revolution ,” was in charge. Businesses had to become more customer-centric. The post Should customer success have veto power over bad-fit customers?

Customer Success 52

Customer Success Leadership Benchmarks Consulting 52

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. Our Commercial Excellence X-ray benchmark database finds that these top performers are 2.2

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

SaaStr

JUNE 14, 2019

In 2001, you could raise money pretty easily at pretty high valuations, and in 2002 there were two types of companies: those who had raised large amounts of money at crazy valuations in 2001, and dead, right? The second rule I’ve taken from boom and bust is don’t get greedy, you know? And there was nothing in between.

Sales Hiring 157

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 157