User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data? Why should you collect event data?

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

APRIL 29, 2024

TL;DR Segmentation is a process of grouping customers by shared characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This enables more personalized and impactful approaches to meet customer needs.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Bad customer service. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. TL;DR In-app events are actions users take inside your products. How to track in-app events?

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

Frontegg

AUGUST 19, 2021

Instant gratification is now a mandatory aspect of SaaS application usage. Users don’t want to write emails or engage with support teams anymore. Companies are shifting towards Product-Led Growth strategies and self-service features are making it all happen. Related: Top 10 PLG Tools for Your SaaS Application.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

User Pilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. What is the SaaS conversion rate?

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates?

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. What is SaaS customer journey? You can improve every facet of your SaaS business with an accurate mapping of the customer journey. Naturally, though, it is never sufficient.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success. What is SaaS Customer Support? What is SaaS Customer Support? This isn't always true.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. Taking advantage of SaaS tools will help you accomplish this. If you aren’t using SaaS tools yet, by the end of this article you’ll understand why you should. There are a wide number of reasons why SaaS tools are taking over. Avoiding SaaS tool bloat.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

User Pilot

MARCH 5, 2024

User behavior analytics tools are applications that track and analyze how users interact with your website or app. helping you understand how users experience your product. How easy is the integration process? H4 Key features Event analytics : Tag and track individual features to see how users interact with them.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

Baremetrics

AUGUST 17, 2021

A customer could stop using your service for one or more reasons, whether it’s a one-time customer or a loyal customer. There are several ways to measure attrition, and the process differs depending on the type of business. This is the first step in saying goodbye to declined payments. How do you measure customer attrition?

Artificial Intelligence 95

Artificial Intelligence Payments SaaS Payments Payment Services 95

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Baremetrics

FEBRUARY 23, 2021

Track and Manage Churn Monitoring the rate at which users stop using your product to offer is key to sustaining long term growth. Recover from Baremetrics is the smarter way to prevent customers on monthly and annual subscription plans from churning, making it an invaluable tool for your business. Try it free today!

SaaS Payments 94

SaaS Payments Payment Methods Payments Payment Solutions 94

BrightBack

JANUARY 17, 2022

But in practice, being best-in-class at digital retention is a key challenge for most startups and enterprises, as it requires significant engineering to connect 3 to 5 systems of record (e.g. In an ideal world, it should be easier and more affordable to retain existing customers than acquire new ones.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

User Pilot

MARCH 9, 2022

How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience. Why is product usage data important for SaaS?

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Let’s dive in!

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Analyzing customer service data to identify common issues and queries among new users.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

Baremetrics

MARCH 16, 2021

From tracking customer experience and preferences to keeping tabs on what your competition might be doing differently. These tools play an important role for startups who are working on achieving their business goals, whether by engaging new customers or getting optimal customer retention. Click here to start a free trial. Crazy Egg 4.

Payment Methods 96

Payment Methods Payment Solutions SaaS Payments Payment Services 96

User Pilot

AUGUST 10, 2023

You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. an invoicing app. Encourage promoters to drive word-of-mouth referrals.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

ProfitWell

OCTOBER 29, 2019

We all know that churn is the not-so-silent killer of SaaS businesses. In fact, according to Tomasz Tunguz , the median SaaS business loses approximately 10% of its revenue to churn every year. With that strategy in place, you’ll be able to keep your current customers happy and engaged with your service.

Churn 66

Churn Merchant Services Payment Services SaaS Payments 66

CustomerSuccessBox

JULY 14, 2021

Why the Adoption Phase Matters in SaaS. Generally, a subscription-based business, renewals, and recurring payments hold the key values. In response, many SaaS user adoption companies have started exploring strategies that focus on driving product usage by end-users. Demonstrate Your Product’s Value.

Customer Lifetime Value 52

Customer Lifetime Value Payment Features Payment Solutions SaaS Payments 52

Claudiu Murariu

MAY 31, 2018

In the following lines I’m going to share the questions I am expecting my data to answer when it comes down to understanding and optimizing retention. What is the retention of new users? It’s important to look not just at any new user, but only at the users who have finished the onboarding process.

Retention 40

Retention Payment Solutions SaaS Payments Payment Features 40

Full Session

DECEMBER 4, 2022

It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. To conduct customer churn analysis, you need specialized tools that help you collect user behavior data. Customers are canceling their service more often. What is customer churn? Image source: Pexels.

Churn 52

Churn Payment Services Payments SaaS Payments 52

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. 2020 is a watershed moment for customer retention. How we took an iterative approach to success.

Payments 52

Payments Management Payment Methods SaaS Payments 52

OpenView Labs

MARCH 16, 2021

The usage-based pricing model almost feels like a cheat code —it enables SaaS companies to more efficiently acquire new customers, grow with those customers as they’re successful, and keep those customers on the platform. But the shift from pure subscription to usage-based pricing is nearly as complex as going from on-premise to SaaS.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ProfitWell

JULY 9, 2020

With freemium, users become advocates of your brand, even before they’re buying, and the data supports these users converting from freemium to be better customers in the long run. Freemium = better retention. First up, let’s talk about retention being better for freemium customers. How is the B2B SaaS market trending? ??7

Payment Methods 54

Payment Methods Scale SaaS Payments Payments 54

FastSpring

MAY 13, 2021

Do you have a solid process in place to reduce abandoned carts? When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Here are the first things you should consider when optimizing your conversion process. Simplified checkout process. Reduce Number of Clicks.

Payment Methods 79

Payment Methods Payment Services SaaS Payments Payments 79

FastSpring

MAY 13, 2021

Do you have a solid process in place to reduce abandoned carts? When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Here are the first things you should consider when optimizing your conversion process. Simplified checkout process. Reduce Number of Clicks.

Payment Methods 78

Payment Methods Payment Services SaaS Payments Payments 78