Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. Harry Stebbings: And David is also the author of foreentrepreneurs.com, the must read blog in the world of Saas metrics. . I do want to get back to that kind of initial onboarding of the sales rep there. Loving our podcast content?

Scale 184

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 184

Point Nine Land

NOVEMBER 10, 2020

If you’re an early-stage SaaS startup, still in the process of getting to Product/Market Fit, or doing your first experiments to attract and convert leads, you shouldn’t worry too much about customer lifetime value (LTV or CLTV) and related metrics. In consumer subscription businesses, the effect tends to be even more pronounced.

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. I’d like to introduce Brian Parks.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. I’d like to introduce Brian Parks.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. I’d like to introduce Brian Parks.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaStr

AUGUST 19, 2022

Do you think, is training and onboarding your customers a great investment to do if you’re early in your product? Jason Lemkin: To do training and onboarding for your customers? How much should you do for your customers in terms of onboarding, in terms of integrations, and in terms of seemingly custom work? Not b t, right?

Scale 201

Scale Sales Hiring Scaling VP of Engineering 201

Outseta

MAY 8, 2020

But techy people love technology and end up way over-serving themselves, resulting in a mountain of subscription charges, fractionally used tools, and others that simply drive little to no business value. SaaS is way more of a team sport than most companies realize.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

SaaStr

FEBRUARY 22, 2019

Nick Mehta: That’s a great question, Harry, and I’m old enough to have been through two crashes because in college I started my first company, this consumer internet company in the late 90s which when we graduated we ran, we raised a lot of venture capital. I eventually ran another Saas company which I ran and then sold.

Sales Hiring 113

Sales Hiring Customer Success Scale Sales Recruiting 113