CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 23, 2019

Change in Management: We understand you’ve recently changed marketing management and think you could benefit from additional training. Product Usage: We’ve noticed you’ve been using X feature more recently. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. For example, the customer success team for an email marketing software product could analyze the volume of emails sent. Remember, all customer success metrics should lead to action.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

SaaStr

FEBRUARY 7, 2020

Karen Page: I started my career in sales and marketing. We had an incredible founder in Chris Larson, unbelievable market opportunity. There was an incredible market opportunity and a lot of potential, no revenue and not a lot of money in the bank. And do they understand the addressable market? Does this idea have legs?

Scale 170

Scale Underperforming Technical Team Investment Sales Hiring 170

CustomerSuccessBox

NOVEMBER 24, 2021

ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. Collaborate with the Marketing team.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52

SmartKarrot

FEBRUARY 15, 2022

Provide customer data to marketing for the development of business case studies. Design, develop, and deliver operational reports and analyses, i.e., the status of findings, report of unworked opportunities, and projected cost savings/increased revenue that demonstrate product ROI.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19