SaaStr

MARCH 25, 2021

Shopify is #1 in so many market segments, but for “bigger” SMBs BigCommerce (and perhaps less-custom enterprise deployments) is arguably #2 to Shopify. It’s much smaller than Shopify, at $170m ARR vs $3B+ ARR, but it’s still plenty big for us to learn a lot from this big but not #1 player in the market.

Outsourcing Services 222

Outsourcing Services Payments Merchant Services SaaS Payments 222

SaaStr

APRIL 19, 2023

And it indeed has strong market share there. One leader in SMB commerce is Lightspeed Commerce, founded way back in 2005. And their mix of software, payments and hardware revenue drives up the total deal size — but puts a lot of pressure on margins. 39% of their revenues from software, and going down.

Payment Solutions 242

Payment Solutions Point of Sale Payments SaaS Payments 242

SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. But, it's often hard to get to $100m ARR selling just to SMBs. sell just to SMBs pic.twitter.com/Po1I2aMaBK. So many VCs and others have gotten more and more excited about SMB SaaS. Millions and millions more.

SaaS Payments 318

SaaS Payments Scale SMB PayPal 318

SaaStr

APRIL 29, 2021

Shopify’s first quarter revenue: Q1 2021: $989 million Q1 2020: $470 million Q1 2019: $321 million Q1 2018: $214 million Q1 2017: $127 million Q1 2016: $73 million Q1 2015: $37 million Q1 2014: $19 million Q1 2013: $9 million. When you add in payments, i.e. merchant services, NRR for 2018+ is about 110%, based on the below new chart.

Merchant Services 245

Merchant Services Payment Methods SaaS Payments Payments 245

SaaStr

AUGUST 24, 2022

They dominate a large market, and are growing almost 60% at $800m in ARR! And yet, the markets are tough today, and Toast is now worth less than $10 Billion, despite executing admirably. SMB sales (most of Toast) is very tough to do without a highly efficient and effective sales force. Fast forward to today.

SaaS Payments 293

SaaS Payments Scale SMB Payment Solutions 293

SaaStr

APRIL 23, 2021

Now they’ve scaled to $200m+ ARR growing 38% selling just to 100,000+ SMBs, solving a hard problem (i.e., automating the back office and payments and billing for SMBs), and doing it with 120%+ NRR. And Wall Street has rewarded it with a stunning $12B+ market cap! 121% NRR from SMBs — up from 110% at IPO.

Payment Solutions 323

Payment Solutions Payments SaaS Payments Payment Services 323

SaaStr

AUGUST 17, 2021

They are at 2,000 customers, a stunning 40% revenue and 46% billings growth, at $700m in ARR. Network effects are real in Spend Management. It’s interesting to see Coupa present its TAM this way in terms of both customer count and market size. Serves both mid-market and enterprise at same time. Cloud is huge.

Payments 303

Payments SaaS Payments SMB Payment Solutions 303

SaaStr

FEBRUARY 17, 2021

They want a slick site that does more, from eCommerce to payments to marketing and more. And SMBs are back in SaaS. And a $15B+ market cap!! That’s the power of recurring revenue. eCommerce and Business Tools Are Key Drivers to Accelerating Growth. 43% of Revenue Outside the U.S / North America.

Payment Methods 281

Payment Methods Payment Solutions Payments SMB 281

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. Before Navan, there were different apps for managing expenses, events and meetings, payments, etc.

Payment Solutions 223

Payment Solutions Payments Travel Scale 223

SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. But while it IPO’d at a $1B valuation just this past November, today its market cap is only.$218m. While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs.

SaaS Payments 244

SaaS Payments Scale Payment Methods Payments 244

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. This is a mobile solution for SMB’s to send an invoice and get paid. Want to see more content like this? Hi, everybody.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

OCTOBER 22, 2021

Expensify is one of those incredible companies that maybe was too early to market. An incredible lesson of being early, being right, and staying the course as the market evolved and changed and got even bigger. GRR of 86% and NRR of 119% are very impressive for SMBs … although they only count customers with 5+ seats.

Scale 300

Scale SaaS Payments SMB Payment Solutions 300

Tom Tunguz

APRIL 12, 2017

SMB to mid-market to enterprise or straight to enterprise?” Startups that initially target small to medium businesses benefit from several key advantages. First, these businesses are faster to revenue. In exchange for these benefits, SMB startups cede the enterprise market early on.

SMB 104

SMB Enterprise SaaS Payments Sales Hiring 104

wepay

AUGUST 5, 2020

A ton has happened this year around the world – it’s been a rollercoaster – especially for small businesses. This global pandemic has affected different markets in various ways. For instance, we’ve seen grocery stores actually doing better compared to restaurants and event businesses that are really feeling the pain. .

Payment Methods 40

Payment Methods Payments Payment Solutions SMB 40

Andreessen Horowitz

APRIL 29, 2024

acceptable funding parameters and risk metrics) by using upfront, non-performance driven data such as revenue, time in business, and minimum FICO. Loan servicers are responsible for collections, where they auto debit gross principal and interest payments from a bank account and wire them to the lender.

Payment Services 92

Payment Services Payment Solutions Development Team Review Outsourcing Services 92

FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. And Kurt believes that iterative pricing can be a highly effective strategy during volatile markets.

Pricing 118

Pricing Payment Solutions Payment Services SaaS Payments 118

SaaStr

MAY 26, 2019

Its growth has been more slow-and-steady than traditional rocketship, crossing $69m in Q4 revenues (let’s call that $280m+ in ARR, so soon to be $300m) — growing 17% a year by revenue, and 10% a year by customer count. That is a similar revenue growth rate to Salesforce’s core CRM product. A few learnings: 1.

Scale 237

Scale SaaS Payments Payments Payment Services 237

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. A high-level look at Revenue-based financing (RBF). Higher revenue growth = Higher IRR for us. This is how it works.

Finance 85

Finance Payments Revenue Payment Solutions 85

OPEXEngine

MAY 18, 2021

Just six Cloud companies listed on the Bessemer Nasdaq Cloud Index each are valued at over $100B, and together currently represent a market capitalization well over $1trillion. In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Then they seed it in the market, running beta tests and iterating on features. Eventually they ramp up their go-to-market efforts. Poor marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. A high-level look at Revenue-based financing (RBF). Higher revenue growth = Higher IRR for us. This is how it works.

Finance 52

Finance Payments Revenue Payment Solutions 52

Stax

NOVEMBER 20, 2023

Participating in Small Business Saturday can help SMBs boost revenue, foster customer loyalty, and strengthen the local economy. With 71% of surveyed shoppers doing their holiday shopping on Small Business Saturday, SMBs can maximize holiday sales by participating. billion in US consumer-reported spending in 2022.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Aaron Beashel

MARCH 9, 2018

Sure adding sales & marketing help fuel the growth, but these business were growing pretty rapidly before they injected the sales & marketing rocket fuel. We had great sales & marketing teams and growth definitely did happen, but it just seemed a lot more difficult. What is a Go To Market model?

Scale 192

Scale SaaS Payments B2B Strategy 192

SaaStr

JUNE 13, 2019

A lot of these businesses use a common marketing technique in order to grow really quickly, and that marketing technique is free trial. And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. What does this mean? And the answer is yes.

Scale 211

Scale SMB Sales Hiring Payment Services 211

SaaStr

AUGUST 12, 2022

Jason Lemkin: They are 33%, 40% just because of market valuations. And I think even if multiples are worse, even if the stock market is down in September, October, at least VCs will have processed all the ones that are struggling or hemorrhaging their portfolio. Now, revenue’s coming in looking good. Colin: Right.

Scale 198

Scale SaaS Payments Scaling SaaS 198

FastSpring

SEPTEMBER 2, 2020

Lifetime Value (LTV) is a metric that shows the average revenue generated by a customer before they churn. By calculating your customer’s LTV, you can get a better idea of how much each new customer will add to your overall revenue and how much you can justify spending on customer acquisition. Next, calculate your LTV.

Scale 135

Scale Payment Methods Payments SaaS Payments 135

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. And that's probably why we come across Hubspot as much as we do, as well as for its marketing capabilities. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. You can even put ads in market, linking to your existing site without localizing anything else, and get a really accurate view of inventory and interests. Why Localize Incrementally [1.5

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Point Nine Land

JUNE 18, 2023

However, even though everyone is now aware of cohort analyses, and every major web, product, or revenue analytics product offers features for cohort analysis, it still requires time to fully comprehend everything you need to know about cohort analyses and, perhaps more importantly, to utilize them to obtain real, actionable insights.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Point Nine Land

JANUARY 2, 2019

I believe this is an important trend to follow for SaaS founders as they have to adapt their overall strategy (from go-to-market to product decisions) to this “app store dominated” era. Don’t hesitate to add in the comment section the platforms I have missed! a security audit). a security audit). And I don’t think it will stop.

Payment Methods 66

Payment Methods Payment Solutions SaaS Payments Payments 66

User Pilot

JUNE 29, 2022

Some of the best customer segmentation tools in the market are Userpilot, Baremetrics, Heap, Kissmetrics, Segment, Amplitude, Mixpanel, Piwik PRO, Reveal, and Google Analytics. This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities.

SaaS Payments 93

SaaS Payments Software Review Payment Solutions Payment Methods 93

User Pilot

JULY 18, 2023

Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate. To calculate the revenue churn rate, divide the net revenue lost from existing customers in a given period by the total revenue at the beginning of the period. Monthly recurring revenue.

Churn 83

Churn Payments SaaS Payments Payment Solutions 83

OPEXEngine

FEBRUARY 22, 2022

We typically classify SaaS companies in terms of three customer segments, enabling us to better evaluate their needs: Small/Mid-Market (SMM). Business to Consumer (B2C). In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

DECEMBER 7, 2023

But if you’re not dealing in mergers and acquisitions every day like Carl is, you might have a lot of questions about how to best position your business if you’re interested in selling. Strategic buyers may have more complex reasons, such as three to five years strategic plans, entry into new markets, and entry into new product areas.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

SEPTEMBER 9, 2021

Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. So they let folks use the platform the way they wanted, from paper checks to fax and more. #2. But it paid off.

SaaS Payments 57

SaaS Payments Payments Payment Services Scale 57

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesflare – Simple yet powerful CRM for small businesses selling B2B. Mimiran – More Leads and More Deals for SMB Services Business. Membrain - Complete Platform for Complex B2B Sales. 360 Business Tool - CRM with Much More.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104