How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen
Intercom, Inc.
SEPTEMBER 22, 2022
No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. However, Michele quickly realized that customer research should be a part of the whole product development process. She dove into the world of customer interviews, and just like that, she was hooked.
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